TIAA reviews

Working in the call center. The Managers are placed based on how well they kiss a Directors butt not by knowledge. They are then unable to perform as a Manager, both accomplishing their own job and helping consultants perform theirs. The Consultants are not trained very well and the support fuction that use to be inplace to help Consultants (a dept. of Senior Consultants) were all let go to "save money". Like I said the call center is paid the least among employees...save a bunch of 40-80k pay checks but pay bonuses of 40k+ to other employees....and at the sametime remove all your senior consultants who don't know anything. The Management from top to bottom is just terrible in the Call Center.

Diverse range of abilities of managers from middle management to senior management that leads to varying employment satisfaction by area.