TIAA reviews

3.7

65% would recommend to a friend

(4,009 total reviews)

Thasunda Brown Duckett

55% approve of CEO

54% positive business outlook

TIAA has an employee rating of 3.7 out of 5 stars, based on 4,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TIAA employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Mar 13, 2019

Layoff cloaked in "collaboration"

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay, bonus, wellness benefits program

Cons

New management, reorgs Anyone looking to work here - move on. Remote workers from around the country, who were asked to be at home full time because there was no room in any of the hubs, are now being asked to drive unrealistic commutes, relocate, or lose their job. TIAA is citing "collaboration". Employees are not being fooled, it is a layoff to remain under the radar and avoid negative press.

2.0
Apr 21, 2016

WMA

Recommend
CEO approval
Business Outlook

Pros

Great clients, great products, great co-workers, a lot of resources. Initial salary for the first year is fair. Plenty of time off. Training is above what most companies provide.

Cons

Responsibilities increase, sales goals increases, number of clients increase, expectations increase, and stress increase. Life work balance decrease, and resources decrease. One support staff is assigned to multiple advisors. Administrative Assistants do very little to help the advisor. Administrative staff can not do paperwork, can not answer any questions for clients and are constantly being utilized by management for pet projects that do not contribute to the bottom line. Everything is measured and analyzed. From how many meetings you had to how many calls you made, to what products you presented, to how long it took to close the sale. These metrics are then shared with you at your 1 on 1 with your manager. 1 on 1's are the least productive or inspiring meetings held. Depending on your manager, it is common for everything to be negative. Rarely are sales wins celebrated, and if you are lucky to be mentioned during the weekly sales call. Be prepared to give a book report on how you achieved the sale. Daily calls are held to help hone your questioning ability. As a WMA your job is to ask the client a series of questions. You are not allowed to provide any advice, and are limited on what you may say to a client. You can ask as many questions as you want, but they have to follow a certain sequence and you may only use certain words at certain times. They call this CSP. Micromanagement is an understatement. Client interactions are evaluated through observations, and survey's and are highly subjective. Annual goals seem to be assigned arbitrarily. It is not uncommon for your annual goal to increase by 70% the following year. Goals are the same across the board for a certain training class. Regardless of your region or what your production was the following year. Management does not have a defined role, and seems to be redundant from the director and managing director. Overall this company does not seem to know where it is headed. Does it want to be an RIA or Wirehouse? Is it an insurance and annuity company or a comprehensive financial planning company? Given the inability for their advisors to actually advise the client or provide more then a handful of products. Then the argument could be made that it is just an insurance company masquerading around as an investment company. The mutual funds have won several awards and are very competitive expense wise, but then again so are other companies. This may not be a the best career choice for experienced advisors. If you are established and are currently making more than 100k a year then I would suggest staying where you are. If you would like to be micromanaged, have someone sit in on your meetings with clients, and critique every word you said. Measure every mundane daily activity and assign some number or percentage to it. Have eight different people ask you about the status of sale, and have to report to eight different people on a daily basis. Then you will thrive here.

4.0
Oct 31, 2023
Recommend
CEO approval
Business Outlook

Pros

The people- stong community and desire to do What is right for our participants

Cons

Our CEO. She is more interested is who she can snap a selfie with than in running the company

Viewing 4 - 6 of 4,009 Reviews

Glassdoor has 4,405 TIAA reviews submitted anonymously by TIAA employees. Read employee reviews and ratings on Glassdoor to decide if TIAA is right for you.