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      TP

      Engaged Employer

      TP Inbound Customer Service Representative reviews

      3.9

      10% would recommend to a friend

      (81 total reviews)

      Jorge Amar

      Not enough data to show CEO approval

      15% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      2.8

      Work/Life balance

      2.5

      Culture & values

      2.3

      Compensation and benefits

      2.2

      Career opportunities

      1.7

      Senior management

      Inbound Customer Service Representative employees have rated TP with 3.9 out of 5 stars, based on 81 company reviews on Glassdoor. This indicates that most Inbound Customer Service Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Representative professionals compared to other employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      81 reviews
      3.0
      May 21, 2014

      Good if you don't want to flip burgers and meet some really cool college kids, and learn some account exec skills

      Inbound customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Your cubicle mates become really good friends with you, 4 to a cubicle - Learning somewhat of a CRM database, gives you a good starting experience -Learning closing sales tactics, working with some fortune companies -A blend of telemarketing and client care, everything inbound so no cold calling -higher than minimum wage, Oakbrook good location -FREE COFFEE

      Cons

      -COFFEE SUCKS -Days go by very slowly, the work can be soul sucking -Large amounts of inbound calls on the regular -No cell phone policy -No opportunities for advancement -No commission -You might pick up cigarette smoking because everyone there smokes during break

      3.0
      Mar 30, 2014

      it's a great job if you are just starting out

      Inbound customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you get started off at 10.00 in sprint, 11.00 in xbox and 13.00 in microsoft. training is m-f either 7-3;30 or 4-12:30 for 5 weeks. unlimited overtimed is given. your get bonus on every check. schedukles are m-f or 3 1/2 days (sun-wens or wens-sat)

      Cons

      schedules change every 3-4 months. supervisors change often. this company has a high turn over rate. of you cannot handle stressful situations I would not recommend this job

      1.0
      Mar 6, 2014

      Teleperformance helped me with my customer service skills

      Inbound customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its steady work and you can work as many hours as you want but I caution you to keep an eye on the management since they will point you if you stay over and come in early. The calls are all random so you will interact with a lot of people and hear and solve a lot of problems. It's important that you have an open conversation with your supervisor.

      Cons

      The communication with management is very slow and very time consuming to see results. The tools that they want to use are sometimes not working and makes the job very hard and difficult. Make sure you keep on top of your schedule and make sure if you work over and come in early that you tell your supervisor and make sure you follow up with him to make sure you don't get pointed and possible fired for attendance

      Viewing 70 - 72 of 81 Reviews
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      Glassdoor has 100,140 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.