Pros
Initially, my training experience at Teleperformance seemed promising. The company emphasizes work-life balance and a positive work environment, but these claims quickly proved to be hollow.
When I requested two unpaid days off during a non-peak period, well in advance, my request was inexplicably denied. This was for an unexpected family trip booked without my knowledge, and I had no control over the timing.
Seeking assistance from HR was equally frustrating. I had to contact three different individuals, only to receive canned responses and no actual resolution. It's disheartening to encounter such a lack of empathy and flexibility, especially for a relatively minor request.
It's important to emphasize that my role isn't mission-critical. The worst-case scenario would be a slightly longer wait time for customers with basic inquiries.
Overall, Teleperformance falls far short of its promises. If you're seeking any semblance of work-life balance or to be treated as more than just a cog in the machine, I strongly advise looking elsewhere. This is, at best, a temporary stop-gap until a more fulfilling opportunity arises.
Cons
*Misleading company culture
*Unhelpful HR department
*Employees treated as replaceable
*Low pay for industry
