TSP Associate Field Service Engineer reviews

3.4

57% would recommend to a friend

(28 total reviews)
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Frank Gonzalez

53% approve of CEO

49% positive business outlook

Associate Field Service Engineer employees have rated TSP with 3.4 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Associate Field Service Engineer professionals have a good working experience there. TSP is rated in line with the average (within 1 standard deviation) by Associate Field Service Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

28 reviews
5.0
Jan 9, 2023

So far so good

Recommend
CEO approval
Business Outlook

Pros

I've been with TSP for about a month now. I have to say everything seems balanced. I have noticed this with the available time I'm given before work. As I'm still in the training phase I can't really say much. This schedule is good though, the benefits are amazing, the vacation and sick time are perfect. The management is there and supporting you there when you need it. The staff has been friendly and tentative to helping me, even being across the US.

Cons

Honestly, I love the amount of free time I'm given, but sometimes I have to much time on my hands. I don't want to run an errand then something comes up. This may just be because it is new to me and my military background feels weird having this free time.

2.0
Nov 22, 2021
Recommend
CEO approval
Business Outlook

Pros

- Work schedule allows for some day-to-day flexibility - Field engineers maintain a culture of mutual support, helping each other with any questions or problems - Get to work hands on with powerful & expensive technology - Multiple levels of corporate walls shield you from upset customers

Cons

-TSP operates like a glorified recruiting company, middlemanning service contracts with major customers and hiring underqualified candidates in order to pay them minimally. -Insultingly low compensation, while management insensibly boasts about profits and the success of the company -Raises are unheard of - you may even be laughed at for suggesting a pay increase. -Expectations for 24/7 on call - if you want to be away from your phone or email, be prepared to request PTO and hope someone is willing to cover you -Management and executives are disconnected from frontline employees and will readily dismiss employee grievances. It becomes quickly clear that you are expendable and management has no qualms about losing you. - Benefits aren't particularly great, high deductibles - Not much in the way of career mobility - there are only a few narrow technical roles available to you unless you want to try to maneuver into a management position

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TSP Response
4y
Thanks for taking the time to provide us and the Glassdoor community at large your thoughts on the time you spent with us. We don’t like to sound like a broken record, but you make a great point — our product is our people. We take great pride in valuing top technical expertise and we only hire the best and brightest, putting our clients first by hiring the best people to ensure things get done right. Our engineers are vetted professionals with talent, insight, and innovation in their specific fields. And yes, our work model tries to afford as much flexibility as possible to all of our employees — we hear that positive feedback on a regular basis and we’re proud that we’re able to offer that. I wouldn’t go so far as to refer to us as “glorified” — but we absolutely are a staffing company. In fact, our Amplify Solution is one of our two business arms. We almost exclusively hire all employees as full-time W2 resources to fill our customers’ recruiting and staffing needs. This focus on the employee experience provides a greater sense of security for our employees, which in turn ensures that our turnover rate stays low and allows our employees to form trusted partnerships with our customers. We hear you about being on-call. However, our recruiters are always straightforward and transparent with any and all aspects of every job we fill. If a position requires an amount of time for any employee to be on-call, they agree to that before a job offer is ever accepted. With that said, we try our hardest to ensure all of our employees have the flexibility they need to keep a solid work/life balance. You raise a valid point. We try our absolute best to be as competitive as possible with our pay and compensation, but there are some instances in which pay is dictated by client bill rates, and in those circumstances we make every honest effort to ensure rates are reviewed every renewal cycle. We try our hardest to advocate for the best possible solution for both employee and client. On the other hand, there are a number of other aspects that our employees love — our benefits are among the best in the marketplace, our 401K program, our Seeds to Leads program, our free training and certifications via Rockstar U, and especially the flexibility — like you’d mentioned earlier. We conduct extensive market research constantly to ensure the compensation offered is as good as it possibly can be — if it wasn't, we'd constantly be losing out on the best employees, but we're not — there's a reason that we're considered by some of our clients as being the best kept secret in the IT space. Furthermore, to counter any pay discrepancies, several years ago we put into place a system to notify our management team of an employee who has not had a pay increase in the previous year. We always strongly encourage our employees to have constant and open communications with their managers — if any employee feels they’re deserving of a merit increase, we always recommend they have that conversation with their manager. We wish you the best of luck in whatever you choose to continue on with.
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Glassdoor has 299 TSP reviews submitted anonymously by TSP employees. Read employee reviews and ratings on Glassdoor to decide if TSP is right for you.