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TTEC

Engaged Employer

TTEC Operations Team Leader reviews

4.0

59% would recommend to a friend

(10 total reviews)
avatar

Kenneth D. Tuchman

94% approve of CEO

58% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Culture & values

3.7

Career opportunities

3.4

Work/Life balance

3.4

Senior management

2.5

Compensation and benefits

Ratings by demographic groups

Reviews by job title

10 reviews
5.0
Feb 6, 2026

Good place to work

Operations team leader
Recommend
CEO approval
Business Outlook

Pros

Culture Flexibility Values Team Communication

Cons

Salary is less than the market standards

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TTEC Response
5mo
Thank you for sharing your feedback and for your contributions at TTEC. We’re glad to hear you value our culture, flexibility, team, and communication. We also take your comments about compensation seriously — feedback like this helps us continue improving the employee experience. We wish you continued success in your role.
3.0
Dec 15, 2025

Slow Paced- Comfort Zone

Operations team leader
Recommend
CEO approval
Business Outlook

Pros

- Operations is structured. - Associates are empowered.

Cons

- Lack of Transparency in Promotions - Office Politics on Leadership and Management level - Favoritism

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TTEC Response
6mo
Thank you for sharing your experience and for your long-term commitment to TTEC. We appreciate your feedback on operations, empowerment, and leadership practices. Feedback like yours helps us improve transparency, fairness, and how we support career growth. You can also share your experience at www.ttecwehearyou.com so it reaches the right team. Wishing you continued success in your career journey.
2.0
Apr 16, 2025

TTEC Canada Prioritizes Business Over Employee Well-Being

Operations team leader
Recommend
CEO approval
Business Outlook

Pros

Steady Employment – Provides a stable job opportunity with consistent pay. Industry Experience – Good way to gain customer service and call center experience, especially for those early in their careers. Work From Home Option – Some roles offer remote work, which can be a convenience depending on the position.

Cons

Limited Growth – Career advancement opportunities may be minimal, making long-term progression challenging. Low Pay – Compensation might not be competitive compared to similar customer service roles in Canada. Work-Life Balance Issues – Shift schedules and workload can sometimes make it difficult to maintain a healthy balance.

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TTEC Response
1y
Thank you for sharing your experience and for your years of service at TTEC. We’re glad you found value in the stability, industry experience, and remote work options. We acknowledge your concerns and take feedback like this seriously as we continue working to improve how we support our people, especially during important life events. If you would like to share more about your experience, please visit www.ttecwehearyou.com
Viewing 1 - 3 of 10 Reviews
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