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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,459 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      11K reviews
      3.0
      Apr 30, 2016

      Customer Service Representative

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hourly wage for the type of work in a call center is above average. Casual environment, wear what you want. Environment is friendly and helpful.

      Cons

      Customers are verbally abusive Bonus Matrix is very difficult to achieve Compliance is very difficult to adhere to. Management seeks to protect liability not employees Management does not care about customers you are servicing only about its client. Must only assist customers to the point of of getting them off the phone quickly not truly educate and resolve their concerns.

      4.0
      Apr 20, 2016

      Customer Service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Telecommuting Part-Time so you if you a steady income while working on another business or career this is perfect. Flexible with schedules Good Environment Advancement opportunities

      Cons

      Sometimes it's hard to find coverage for your shift if you are unable to work.

      4.0
      Apr 12, 2016

      Product Support for a leading company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are work from home opportunities and the people I've worked with are great and very likeable and committed.

      Cons

      The pay is much too low based on the skill level, experience and degrees for a number of co-workers I've encountered. By the time they remove standard fees/taxes the checks are $7 and some change per hour.

      avatar
      TTEC Response
      10y
      Thanks for the review! As much as we want to increase everyone's salary, we also consider the demands of the client. Commissions and incentives are generally handed over based on performance.
      Viewing 361 - 363 of 11,459 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,261 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.