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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,465 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,465 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      11K reviews
      2.0
      Sep 19, 2020

      Stay away from the tax dept

      Senior tax accountant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home and had huge cubicles and Starbucks in the cafeteria

      Cons

      After I was hired into the tax dept I learned the prior few senior tax analysts were with the company less than a year. When the team was hiring another shortly after me top management had insisted on interviewing candidates themself due to the turn over. I know this because the Management of tax would talk about the Top management in the tax team meetings. The week of our big federal return due date I was let go. The state of Colorado determined it was not with cause and I received unemployment money. I did not expect I was going to be fired and was caught very off guard. I had moved to CO from TN. I can’t speak for TTEC as a company only the tax Dept.

      avatar
      TTEC Response
      5y
      Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com
      2.0
      Sep 7, 2020

      Pros: Some roles can now work from home. Cons: Disorganization and lack of support

      Service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some roles you can work from home. I like being able to use my tech support knowledge base to be able to help customers with their problems it always feels good to make someone's day. I like the Kronos dashboard used.

      Cons

      Communication. I feel like just a number (or even less then that). Because of COVID many of us aren't working in the office anymore, we are working from home. They have so many employees and projects that it is becoming so hard to be able to reach management with any questions or problems and it seems like a lot of people are experiencing this. Even though we have a dedicated email and # to call, I don't get a reply. An example is in August I had a question. 5 emails, 3 calls. It's now September and I am still waiting for someone to help me. That doesn't feel good as an employee trying to do their job. We need more support.

      avatar
      TTEC Response
      5y
      Your TTEC experience matters to us. Please visit www.ttecwehearyou.com to give us more details.
      5.0
      Sep 3, 2020

      Good Job Great pay

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good hours, great people, good pay, paid training, advancement ability

      Cons

      I really do not have a downside for this job, other then maybe the mandatory time off when the scheduler's and hiring staff have over booked the time slots.

      avatar
      TTEC Response
      5y
      We appreciate your propositions on how we can provide an exceptional experience at TTEC. It is always a pleasure to hear feedback for growth.
      Viewing 466 - 468 of 11,465 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,268 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.