TTEC reviews

3.3

55% would recommend to a friend

(11,441 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Only that it provides work from home for old employees.

Cons

There is a significant lack of support from higher management and team leads, which makes it difficult to handle challenging situations effectively. Employees are expected to meet strict KPIs without adequate guidance or escalation support. The work environment can feel stressful due to constant performance pressure, while compensation does not match the workload. Growth opportunities are limited, especially for those looking to move into more analytical or specialized roles. There is minimal focus on employee development, and feedback mechanisms are not always constructive or helpful.

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TTEC Response
1mo
Thank you for sharing your feedback and for your long tenure with us. We appreciate your comments and take them seriously, especially around support, workload, and growth opportunities. We understand how important it is for employees to feel supported and guided in their roles, and feedback like yours helps highlight where we need to continue improving. We wish you all the best in your continued journey.
3.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Helping people enroll in health coverage

Cons

Can be hard to achieve 100% QA scores. Open enrollment time is stressful. Was trained for chat support but based on business needs was stuck on phones.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us. We’re glad to hear you find value in the opportunity to help customers with their healthcare needs. We also take note of your comments around performance expectations, training alignment, and workload during peak periods, as feedback like this helps us continue working on improving clarity, support, and the overall employee experience.
5.0
Apr 23, 2026

My personal experience

Recommend
CEO approval
Business Outlook

Pros

good working environment, career growth, and benefits.

Cons

low basic pay and stressful account.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us. We’re glad to hear you’ve had a positive experience overall, especially around the working environment, career growth, and benefits. We also take note of your comments regarding compensation and workload, as feedback like this helps us continue working on improving the overall employee experience.
Viewing 55 - 57 of 11,441 Reviews

Glassdoor has 13,240 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.