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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,460 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,460 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      11K reviews
      5.0
      Oct 21, 2014

      It is a constant learning pace here and never a dull moment

      Customer advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like the fact that you get always up to date information about policies and changes with them, you have search tools that is needed to do your job and answer questions, you have great support from team members, with the continous learning about health insurance to better yourself and others you come in contact with

      Cons

      INFORMATION OVERLOAD AND NOT HAVING ENOUGH TIME TO PROCESS IT ALL

      5.0
      Oct 21, 2014

      A worldwide organization with the resources to meet client needs.

      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a group of dedicated professionals working here. Of the centers working on the same project this one is a leader due in a large part to the quality of the staff. The leadership have a can-do attitude and make things happen. If you follow the policies then time off is pretty good; the benefits package is good. I really like that it is a global company--so our support staff work remotely to accomplish our tasks. There are great learning and development opportunities. Plenty of advancement opportunities as well.

      Cons

      This is a new center with not much TeleTech experience. The center does not always draw upon the resources of the global organization. Adjusting to working with remote support staff is difficult. I would like to see more communication from the leadership. I also think we are understaffed administratively--need more people supporting those on the phones.

      avatar
      TTEC Response
      11y
      Hello! Thanks for your feedback, this really helps us find out what we can do better. We'll look into what you're suggesting and see what we're able to do.
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      Glassdoor has 13,263 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.