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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,459 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      11K reviews
      2.0
      Jul 16, 2014

      Phonen Support

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There isn't Pros points at all

      Cons

      So Much work, little time to lunch

      2.0
      Jul 16, 2014

      The worst job ever held, poor training, broken phones, broken chairs, programs that are not user friendly or workable.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None, started with 17 workers in training when I left ther were 7 left and three stated they were leaving.

      Cons

      I was actually on break, and baggered by managment. They interupt you while working to tell you your ticket is 100 hundred percent correct, but needs inprovement. Will want time wastd on customers that are not verizon. the worst thing is the broken equipment . They want you to troubleshoot phone problems with a broken phone ,you can report the phone is broken, they will not fix it.

      2.0
      Jul 15, 2014

      The highs and lows of working at TeleTech

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      People, and Good Intentions: If you work with and for good people, it makes ALL of the difference at TeleTech. At the end of the day, they are the reason to be there, and there are good people at the company (albeit they don't retain them). From a corporate perspective, they really are trying to become a better company. They have a keen focus in improving on-boarding (to combat their bad rap) and overhauling their values on paper, but thats only skin deep. PRO: they have good intentions.

      Cons

      All talk, no serious action: The company is trying to undergo a culture change. The top leaders in the company know that they have a huge shift to make in order to make this company progress, the problem is this hasn't translated into their hiring process. If you don't hire leaders that will carry forth this new/changed culture its never going to happen. The bottom line is that the industry they are in is cutthroat and they are very set in their ways of how to "survive" in it. CON: they arent executing what is needed to better the company inside and out. Its talk and no serious action. In fact, there are some decisions that they have made that have worsened their culture.

      Viewing 10903 - 10905 of 11,459 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,261 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.