TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
3.0
Jun 26, 2014
Recommend
CEO approval
Business Outlook

Pros

TeleTech offers paid bonus in addition with paid training at competitive rates Great place to earn experience and build résumé. Also great plans with large pool insurance health, dental, eyesight. With a knowledgeable staff to help guide you into what best fits your life situation. TeleTech is a 3rd party customer service center that compartmentalizations specialty service to better tailor to customer needs and questions.

Cons

The amount of training is approximately 30 days; depending on which department you are trained for will make a difference, however most training covers only very basic situations in an environment that has complex situations. Most experience one gets will be learning it by trial and error. Pay is great for starting, but is capped as it is 3rd party. Great experience builder but not a lot of room for moving up.

2.0
Jun 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Good benefits, great site director, occasion Pay-for-performance incentives.

Cons

Hours aren't very flexible, call handling times are far too strict, no room for growth, your job is not secure at all. If this company has one bad quarter, they will pull the rug out from under you with no warning and move your job to another state where it's cheaper to employ people.

Viewing 10915 - 10917 of 11,459 Reviews

Glassdoor has 13,261 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.