Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,261 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Great Culture and Values." ((in 231 reviews)); "Work environment is good and friendly" ((in 175 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 160 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 535 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 502 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 441 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 157 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Las Vegas , Duluth , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Temple , Charlotte , Melbourne , Daytona Beach , New York , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by demographic groups

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TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

2.0

Jun 16, 2014

It's not for everyone

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The paid training was a good perk, About a month's worth of paid training before you actually go out to the call floor. There was actually a pretty good health care plan for job. You got automatic pay raises the longer you were there all the way up to $10/hour then there was a cap. There was a big break room with all kinds of vending machines for your lunch hour.

Cons

Your scheduled lunch and breaks were different every single day and if didn't adhere to the exact schedule, you would have to flex it past your shift to make up for lost call time. You were always monitored. Had to follow a strict code of conduct when speaking to customers, who are sometimes very irritable. And it's not hard to violate that code of conduct in my experience. In order to be promoted to a different department that has nothing to do with the call center floor, you have to start with taking the calls first. Everyone that works there and has been promoted to a higher position that doesn't have to take calls has taken calls before.

4.0

Jun 15, 2014

Good overall start job + improved quality & technical skillset

Technical support associate

Recommend

CEO approval

Business Outlook

Pros

It was a great place to learn. I was part of a very professional, caring team, even though I was initially a baseline office-based Technical Support Associate. They acknowledged my proactiveness and arranged an effective promotion for me. The quality department was very good. There were resources devoted to technical testing. I think this is because I was part of a very big client partnership. Salary was very good - incentives were excellent. People were extremely nice to collaborate and-or have fun with. They offered me a new position until the very last minute (while the project I was involved with hit a sudden end).

Cons

They left from Argentina, sending office operations to the US under a work-from-home model. They were not able to sustain a highly qualified team. Operations became unpredictably expensive for them. Work was stressful and repetitive.

1.0

Jun 13, 2014

All We Care About is Dollars

Csr2

Recommend

CEO approval

Business Outlook

Pros

There isn't really any good reason to work for this company that I can think of. The only real reason I can see any one would want to work there is because they are desperate for a job. I guess that is a pro. They give jobs to people who are desperate.

Cons

Management all have inflated egos and its kinda like trying to break into the good ol' boys club. Very little room for advancement. Employees are expected to be like sheep conforming to some managers wishes. Any type of constructive criticism is looked at as a threat and employees who come up with new ideas are put in their place accordingly. Its like telling a child "because I said so" instead of teaching the child why they should not do whatever it is they are doing. Constantly lost in the shuffle and then being treated like a less than adequate employee. Horrible place to work.

Viewing 10927 - 10929 of 11,459 Reviews

Jobs at TTEC

Customer Service Representative – Remote in USA

Customer Service Representative – Remote in Virginia

Healthcare Customer Service Representative - Remote in California

Fraud Detections Representative

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC

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It's not for everyone

Good overall start job + improved quality & technical skillset

All We Care About is Dollars

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