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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,459 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      4.0
      May 30, 2014

      Manager, Service Delivery

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome culture. Great training and peer support. Exceptional upward mobility opportunities.

      Cons

      Limited at home opportunities, with stringent system requirements.

      1.0
      May 29, 2014

      Worth passing up!

      Inbound sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good starter job. Opportunity to prepare for better jobs.

      Cons

      The training is good but most of the time the class was being disruptive. Two guys cussed each other out. Lots of time not learning not preparing for the complicated system on the floor. Calls lasting 20 minuets to over an hour. Management could control types of calls and if you don't get opportunity calls you can't get commission, and the base pay is too low to live off of. Time waiting for calls, let's see a few in a days time I sat a total of six hours with no calls total in one day. And you have to stay ready for calls with nothing to do. Absolutely something really fishy going on there, I didn't stay long. Lots of in direct disrespect allowed. My high school days are over.

      5.0
      May 27, 2014

      Its the people who make it a great place to work.

      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like working with a group of people who understand what professionalism is. When you don't have to convince people to work a little later to get the job done right. When people volunteer to do the unpleasant tasks so others don't have to suffer the unpleasantness. When people work on temporary status for most of a year so as to achieve the goal of becoming a permanent center. These are all examples of why I am very happy working at TeleTech. Not to mention their strong commitment to training, their use of data driven decision making, their emphasis on customer service, and their genuine commitment to values.

      Cons

      Start ups are rough. This is not a start-up company, but I've been involved with starting up several locations and it is not as smooth as you would expect it to be. On the other hand, it is amazing what can get done in a short amount of time. Communication is sometimes not forthcoming. You know your boss is working on what is coming next, but sometimes he or she is too busy planning to share enough so you can plan for yourself. There is a strong emphasis on being flexible, and you have to be to deal with the kinds of changes often presented.

      Viewing 10936 - 10938 of 11,459 Reviews
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      Glassdoor has 13,261 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.