TTEC reviews

3.3

55% would recommend to a friend

(11,454 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,454 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Nov 20, 2012

Teletech Work@home BestBuy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not having to leave your house

Cons

Cannot get pay right Trainers are not from same department and don't know the material needed to train people Constantly being told to figure it out when you start to work, even at the expense of looking stupid on calls Being pushed out to the floor without fully being trained

1.0
Nov 18, 2012

What a Joke

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home Paid on time

Cons

The only benefit to the position was the ability to telecommute. When I applied for TeleTech, the position was not disclosed as a seasonal position. The person who ran the class led us to believe that if our performance was good, there would be opportunities to be hired after the holiday season. Needless to say, those opportunities never materialized. The training was decent, but did little to prepare for taking actual calls. The calls were back to back and there were not many breaks in between. I was embarassed to work for this company as a customer service professional because of the manner in which the calls were handled and taken. Management was not accessible and I felt like a number the whole time. I would advise anyone considering working for teletech@home to consider other options before working with this company.

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Glassdoor has 13,255 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.