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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,451 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Senior management

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,451 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Nov 6, 2012

      Multiple Lay-offs

      Customer services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Casual environment and friendly co-workers -Flexible time off -Easy to get hired -Raises can be quick and multiple times a year

      Cons

      -Pay is capped at a lower rate than comparable call centers -Removal of bonuses -Little chance for advancement -Multiple lay-offs

      3.0
      Nov 5, 2012

      Needs better training

      Seasonal call center operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work from home, in your pj's if you want to. Easy job, answer phone explain items to customers. Pay. Is decent and no commute

      Cons

      Training is chaotic they switched our trainers and each one teaches different so it is very confusing. When you try and get an answer nobody knows or you get 3 different answers.

      1.0
      Nov 5, 2012

      WORST JOB EVER!

      Best buy-post purchase support customer service representative @home agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home is the ONLY pro here.

      Cons

      Other than the misrepresented, poor pay rate..payroll seems to have a problem paying you for your time worked., sometimes with entire days missing. If you are shorted, expect to wait 2 weeks to receive that pay on your next paycheck. The extremely unorganized training does not prepare you for the job, since they use outdated material to train you, so if you like going into a lions den, it's the job for you. Half the material you are taught, you will be told is not the way it's done anymore, leaving you confused as to why you were even shown that method or material to begin with. Expect to spend a half hour a day of your own time attempting to login for work, due to server and/or software issues. Unlike a brick and mortar, you don't go to work, clock in and have time to boot up, and login and such...This is done on your time, and if their server boots you and you can't back in quick enough, expect to be docked for that!!

      Viewing 11200 - 11202 of 11,451 Reviews
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      Glassdoor has 13,252 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.