TTEC reviews

3.3

54% would recommend to a friend

(11,439 total reviews)
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Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,439 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Jan 18, 2009
Recommend
CEO approval
Business Outlook

Pros

Lots of younger people, made good friends. Pay and benefits are fairly good for an entry-level position.

Cons

Prepare to work horrible hours when you start. Management is more concerned with queue-clearing than actually fixing problems, which wore on me. This leads to repeat calls and angrier customers to deal with. You can fix a lot of problems in 14 minutes, but there are some issues that just need more time. Most TSRs spew BS to get the customer off the phone as fast as possible, which makes them madder and madder each time they called back. I would actually try to help get the problem fixed, but would get reprimanded for it when the call lasted 20 minutes or more. Oh well.

1.0
Dec 7, 2008
Recommend
CEO approval
Business Outlook

Pros

If you are billable to a client, you have job security Some managers treat direct reports with respect On paper it all looks good High consultant utilization rate Well respected company brand in niche markets

Cons

Poor financial decisions leading to greater job instability and low stock value Consulting services funds Behavioral Analytics start up venture that will eventually be sold off while consulting dies a slow death Executives are required to invest % of salary into company shares and will benefit by company sale. At the same time, company has reduced benefits and salaries for employees to prop up the balance sheet College grads from with zero real work experience are hired into Behavioral Analytics at high salaries and perform as academics when high quality repeatable end results need to be delivered Several rounds of layoffs that affect consulting mostly, where the billable revenue comes from Promotions are political and not based on performance Poor benefits compared to competitors - No 401k funding from company Salary increases are given in shares of company stock

2.0
Nov 30, 2008
Recommend
CEO approval
Business Outlook

Pros

This really depends on the type of job you are applying for. If you are working in IT there are opportunities to learn new technologies and skills that can benefit you in your future career.

Cons

orking in IT there is no life/work balance at all. Working overtime isn't an occassional occurance and getting paged almost every night while you are in bed sleeping isn't uncommon. It is an extremely stressful company to work for and their compensation practices are not fair. Being promoted doesn't ensure that you will get much or any salary increase. Even if you are an outstanding employee others doing the same job can be making an entire pay grade higher than you. The bonus structure for IT was a joke at least for those of us who were not working out of the corporate headquarters in Denver. We were frequently understaffed and a yearly reduction in workforce was quite common and did nothing to help improve the employee morale.

Viewing 11425 - 11427 of 11,439 Reviews

Glassdoor has 13,238 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.