TTEC reviews

Pay: they pay in the bottom 10% of market rate for SG&A positions. Even if you negotiate a good starting salary, TTEC skips COLA's regularly or they increase base pay by less than the inflation rate effectively resulting in pay decreases year over year. Human Capital gives you the runaround rather than directly addressing the pay issue. Values: TTEC preaches a lot of good things but fails to back them up (see Pay). They claim "do the right thing" as one of six company values, but they don't back it up. Another common statement is that TTEC stands for talent and technology, but they neither invest in quality technology nor do they actually take meaningful steps to care for their employees. Work-life balance: TTEC again says the right things. However, if you are salary, you will soon find yourself working 60 to 80 hour weeks on a regular basis once one of your peers leaves due to any of these problems.

During covid-19, I had a 102.7 fever and was forced to work a 15 hour shift. I looked at one of the managers and told them I felt extremely bad. She replied, "Well, if you pass out, we'll call an ambulance because we need the hours." Because of working this forced overtime, I was also disqualified from a lot of programs. We lost a co-worker to COVID. They abruptly changed my hours 4 times without ample notice. I didn't have child care during the pandemic and they knew it. I'm a single mother with an autistic child. They fired me because I couldn't keep up with the fourth schedule change demands. Now, they are fighting my unemployment claim. I was "one of the best agents" they had. Apparently, they don't care if I lose everything because I'm no longer serving their purpose. Do yourself a favor and work for a company that will appreciate you.