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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,454 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,454 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      11K reviews
      2.0
      Feb 17, 2020

      Location that's a blind eye for corporate.

      Deposits
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay compared to blue collar work with little to no experience. One of the few places in the RGV where you DON'T NEED SPANISH to work with inbound customer service calls.

      Cons

      One of the most inconsistent sources on info and knowledge amongst the individuals who were coaches, TL's, or Trainers. Out of all the call centers, this is the only one where questions about policies and procedures were so wildly different from tenured individual to the next. Trainees would suffer because of it. There's been cases where entire training classes would fail and not make it to the production floor.

      avatar
      TTEC Response
      6y
      Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com
      5.0
      Jan 28, 2020

      i transfer to correct department and talk to the correct representative . And help them with the website

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      i loved talking to the people and helping them out

      Cons

      It was some of the people that called were so mean and rude and it was just to stressful

      avatar
      TTEC Response
      6y
      Thank you for your exceptional review! We are happy that your work experience at TTEC was noteworthy. We wish you all the best in your career.
      1.0
      Jan 16, 2020

      Good at first.....but

      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hiring process was fast. Company will pay for you to get your insurance licenses life and health.

      Cons

      They told most of the agents in the account that I was working for that we would have the opportunity to stay with the account that we were working for. Fired everyone 4 days before Christmas but we were offered a demotion to basically do the same job for 6 dollars less an hour. We did not receive OT when I was working 12 hours everyday for a week. We did not receive our commissions that we were promised EVER. They put me on another project to work on for Medicare then the system was down for a lot of the worker when they tried to change us back to our original position. Was told to train other employees while waiting for them to fix the system. They told us we would be receiving holiday pay but told us later when the holidays came that we weren't receiving holiday pay. They told us we would be off Christmas and Thanksgiving but comes to find out we wasn't really off if we wanted to receive pay.... Horrible place to work for please find somewhere else to work.

      avatar
      TTEC Response
      6y
      Thank you for taking the time to leave a review. Your observations and questions help us better understand how we can improve as a company. If you would like to share more about your experience, please visit www.ttecwehearyou.com
      Viewing 133 - 135 of 11,454 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,255 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.