Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,238 reviews left anonymously by employees. This rating has been stable over the past 12 months. 54% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2401) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 954 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 652 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 414 reviews)); "Great Culture and Values." ((in 219 reviews)); "Work environment is good and friendly" ((in 168 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 514 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 475 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 427 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 162 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What TTEC locations have received the highest employee ratings?

Moundsville , Black Canyon City , Saint Louis , Boston , Tulsa , Killeen , Weber City , Jonesboro , Shreveport , Grants Pass

TTEC reviews

3.3

54% would recommend to a friend

(11,439 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,439 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Jun 2, 2026

Good environment, but hiring process is challenging

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Good Environment and Nice Workplace

Cons

Hiring Process is difficult since we are always in floating status

TTEC Response

1w

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you enjoy the work environment and workplace culture. We also appreciate your comments regarding the hiring process and time spent in a floating status. Feedback like yours helps us better understand employee experiences and identify opportunities to improve communication and support throughout employment transitions. We wish you continued success in your role.

4.0

Jun 1, 2026

Strong training and growth potential, but high pressure

Bilingual customer service associate

Recommend

CEO approval

Business Outlook

Pros

Strong training and onboarding. Opportunities for internal growth. Competitive salary and performance bonuses.

Cons

High-pressure environment with strict performance metrics. Repetitive tasks and frequent customer complaints. Work-life balance can be challenging depending on shifts and campaign demands.

TTEC Response

1w

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you found the training and onboarding strong and that you saw opportunities for growth, as well as appreciation for the compensation and performance bonuses. We also appreciate your comments regarding performance pressure, repetitive tasks, and work-life balance depending on shifts and campaign demands. Feedback like yours helps us better understand the employee experience and identify areas where we can continue to improve. We wish you all the best in your future endeavors.

5.0

May 31, 2026

Challenging but Rewarding Leadership Experience

Team lead

Recommend

CEO approval

Business Outlook

Pros

Supportive leadership team, strong work-from-home flexibility, clear expectations, and opportunities to develop coaching and leadership skills. Great culture that encourages growth and recognition.

Cons

The role can be demanding, with multiple competing priorities and frequent changes. Time management is essential to stay ahead of daily responsibilities.

TTEC Response

1w

Thank you for sharing your feedback and for your many years with TTEC. We’re pleased to hear that you’ve had a rewarding leadership experience and appreciate your recognition of our culture, development opportunities, and supportive environment. We also value your thoughtful feedback regarding competing priorities and administrative responsibilities. Insights like yours help us continue improving the experience for our leaders and employees. Thank you for your dedication and contributions, and we wish you continued success in your role.

Viewing 13 - 15 of 11,439 Reviews

Jobs at TTEC

Seasonal Healthcare Trainer

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Temp Quality Assurance Specialist

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good environment, but hiring process is challenging

Strong training and growth potential, but high pressure

Challenging but Rewarding Leadership Experience

Jobs at TTEC

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