TTEC reviews

3.3

55% would recommend to a friend

(11,441 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
3.0
Feb 28, 2020
Recommend
CEO approval
Business Outlook

Pros

Work from home. Some clients provide very good training. Most ttec people are quite nice on a day to day basis. They hire you as a W2 employee. Contracts are sometimes extended.

Cons

Systems are poorly designed; expect a lot of crashes at the worst times and lots of rebooting. Always keep in mind that you are a *commodity* being leased to the client. The client rules and ttec will *always* bend to the will of the client over you every time. If you can get your mind around the concept that you are a piece of equipment, it will all make more sense to you. Your team leads will act supportive, but, don’t lose sight of the reality that their interest is management, not you. Very little schedule flexibility. Ignore the hours you were told you were hired to work. Utterly meaningless. The hours you will be assigned to work is a function of client needs, not yours. Get used to it. No PTO unless/until you are dubbed a full time employee. Taking time off, even for an emergency, can damage your reliability score. Though a good team lead will go to bat for you. No security. Your contract with the client ends; maybe you will get another one that suits you. But, you knew that going in.

1.0
May 6, 2017

Scam

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is absolutely nothing good about this company.

Cons

I received sketchy information about how to get started in the company. I received a check for $5,000 to go out and buy office supplies that were "needed for the job." I received the check and right away knew something was wrong. All that was with the check was a note printed on regular paper, no letterhead or anything (what is customary for most businesses), and instructions to deposit the check and inform the manager when I was finished. I took the check to the bank and they studied it for a while. I brought it back home because they didn't want to deposit it. I googled the credit union that it was issued from to possibly see a sample of what their checks look like. I saw someone else had posted their check from the exact same bank. Hers looked similar to mine, but not exact, and people commented what made her check fake and mine had all of the same qualities. People said that what scammers usually do is send you a check worth more than you need and then request that you send them a money order for any leftover money, which in my case would have been about $2500. Do not trust this company!!!

2.0
Jan 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Almost anyone can get a job with this company. Work from home jobs available. If you can stand to work here for 6 months or more, you will probably get promoted.

Cons

Very low salary but high performance expectations. Overworked/slow response internal support. Overworked/slow response Team Leaders Unreliable software tools. Disconnected systems require duplicated work. Everyone I have dealt with in the company says all the right things yet does none of them.Think of "The Emperor's New Clothes". Very high turnover for work-from-home CSRs.

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TTEC Response
9y
Thank you for your feedback. We apologize that your experience with TeleTech hasn't match our reputation as a great company to work at. Each year, management reflects on how to leverage employee salary and benefits. If the company is unable to increase salaries, it definitely gives more to the benefits and incentives package. Recently, we've made some changes to make the work experience better, and we're definitely going to continue improving the people and systems to make your job as easy as it can be. We appreciate all your feedback and will look into all this further. Thank you once again and we hope you'll stick around to see the new changes that's coming.
Viewing 25 - 27 of 11,441 Reviews

Glassdoor has 13,240 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.