TTEC Rigby reviews

2.0

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(1 total review)
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Kenneth D. Tuchman

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1 review
2.0
Feb 7, 2026

I miss FCR

Recommend
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Pros

I can't actually think of any pros to working for TTEC after they officially dismantled FCR and changed all the systems/policies over to the TTEC model.

Cons

Complete lack of transparency. Frequently changes expectations wildly without coaching, explanation, or even notification. Inconsistent expectations between teams performing the same position. No pay raises unless you get a promotion. (Promotion differentials are minimal.) Behind the scenes changes of pay structures without notification until your check is lower. For the last year I spent in this position, the entire team was incredibly overworked. There was far more expected of us than could reasonably be accomplished. We also could not take breaks without our workload being distributed to everyone else on the team, making their situation much worse.

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TTEC Response
5mo
Thank you for sharing your feedback and for your many years of dedication to TTEC. We take your comments about communication, workload, and compensation seriously — feedback like this helps us identify ways to improve support and transparency for our teams. We wish you all the best in your future endeavors.

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