Pros
Remote work is a plus
Cons
Talkdesk’s marketing machine makes the product look world-class, but the reality is far from it. Engineering has left years of bugs and gaps unresolved—customers often have hundreds logged in Jira—yet the ELT recently wiped the entire backlog to “start fresh.” CSMs are then forced to tell clients their long-standing issues are no longer being tracked, fueling frustration and distrust. Leadership turnover is constant, driven largely by a notoriously volatile CEO/founder. Sales teams face quarterly layoffs, ELT churns nonstop, and customers are enraged by the revolving door and lack of product stability. The company routinely uses bait-and-switch tactics with pricing, including a CEO-mandated 20% markup to “penalize” customers who won’t sign multi-year terms—and he has even refused to counter-sign one-year contracts without it. Instead of fixing foundational issues, the company prioritizes flashy MVP products while institutional knowledge evaporates due to turnover. The culture runs on fear, not respect, and the chaos is relentless.
