Talkdesk reviews

3.3

55% would recommend to a friend

(957 total reviews)
avatar

Tiago Paiva

48% approve of CEO

50% positive business outlook

Talkdesk has an employee rating of 3.3 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Talkdesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

957 reviews
1.0
Feb 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Of course there are some great people that you'll meet on your team, but thats the case for any company so I'd hardly call it a Pro when it comes to joining a company.

Cons

Across the board in every single department people are miserable. If you want to see what its like for a company to Not value their employees then this place will give you some great insight. This culture starts from the top with the CEO and carries through the majority of leadership and management ranks. If you want your life to miserable and question why you are in this career then this place is for you. If you dont want that, go somewhere else and keep looking.

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Talkdesk Response
5y
We're disappointed to hear you had a negative experience at Talkdesk. If you're willing to share specifics, please send us an email so we are able to understand where to focus our efforts.
1.0
Jun 3, 2020

Just another reckless tech company w/ no conscience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Convenient downtown SF location - Speedy and pleasant interview process - Flexible WFH & PTO policy + decent work/life balance

Cons

Everything else. Soul-sucking place to work. This is not an exhaustive list: - Complete lack of regard for employee wellbeing: no effort put into company culture/team-building events (some offices were even “punished” with holiday parties being taken away), people and HR teams lack empathy/compassion and don’t follow through on employee feedback/complaints, no 401k match. - Abrupt COVID layoffs with no severance, after the CEO deceitfully led an all-hands meeting reassuring everyone of the health of the company/security of jobs. - No real performance plans/annual reviews in place, no fair path of growth (some rewarded more than others due to favoritism), and biased “performance-based” firings of people with no prior warning about performance. - Company truly does not care about diversity, equity, and inclusion. Could count the # of black people in the entire company barely on two hands (out of 1k employees worldwide), while other POC representation is extremely low. It’s a lot of willfully ignorant and performative white people spewing microaggressions on a regular basis and thinking that having women in leadership positions means diversity. Once asked the company about their DEI initiatives and they lied about a pre-existing employee committee with a corresponding internal slack channel...I joined the slack channel only to see that it had been created THAT SAME DAY. - CEO is an immature micromanager who doesn’t trust anyone to do their jobs, and encourages people to “do whatever it takes” even in the realm of harmful, immoral, and potentially non-compliant; he’s always in a "bad mood", and enables bad actors to continue circumventing processes (or lack thereof) to make shady and arbitrary decisions that protect their own interests. - Executives (including the CEO) have toxic and inappropriate relationships with each other, and often complain to their reports about it/how things will never change. Lower than low company-wide morale, felt like every man/woman for themselves with no accountability. - Terrible, all-over-the-place leadership with poor communication skills; often wasted days on projects that were never reviewed/used, or was often blindsided when manager decided to take something over with no explanation. - Under-resourced and under-staffed in several departments crucial to the company’s success; those departments were often blamed for “underperforming” rather than given the necessary resources to do productive work. - Extremely stingy (beyond a necessary level) to the detriment of hiring/retaining top talent, team productivity, company culture, and employee wellbeing

1.0
Oct 27, 2016

This is for job seekers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are many people who have written truthful reviews on Glassdoor. As reported by others, reviews have been requested by the CEO and COO. Use the negative reviews as a guide to ask questions.

Cons

Find out for yourself. Here are some questions to Learn about the organization: How many people have left on their own in 2016? How many people were fired? Why did the co-founder leave? Why isn't anyone allowed to talk with the co-founder who left? Why did each sales leader leave (there are a few)? How many reps hit quota? What's your csat score? Why did the entire finance team leave at the same time? Based on the answer ask why there wasn't legal action taken.

avatar
Talkdesk Response
9y
Thanks for your review. Transparency is one of our core values at Talkdesk, and it's true we encourage our employees to leave reviews. We like to hear their views on Talkdesk and input on how to continually grow and scale in the right direction. Some reviews are great, while others are not, but we learn from all of them. Over the past couple years, we’ve learned how to build a solid team, especially on the sales side, and we are very proud of the sales leadership team we currently have in place. I encourage you to come and meet them and ask them any question you want. Our leadership team will answer your questions openly and honestly. If you have any additional thoughts, drop me a line.
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Glassdoor has 1,027 Talkdesk reviews submitted anonymously by Talkdesk employees. Read employee reviews and ratings on Glassdoor to decide if Talkdesk is right for you.