Incredible product, amazing team, good culture
Pros
Team-oriented and process-driven. For TAMs, the product is groundbreaking; easy to be excited about. We've seen what the product can do and know how it works, so the energy and passion that goes into supporting customers is genuine. This has made the job of facing customers MUCH easier. C-Suite is standing at the head of a rapidly growing and changing organization, but they have adequately opened lines of communication with the rank-and-file and made a ton of effort to promote a sense of community. Organizational and middle managers (at least on the TAM side) have been promoted from within, so they understand the challenges of the job. Every one I have met have been mentors to me in some way. This has been a tremendous benefit. Everywhere I look, I see role models.
Cons
Navigating the organization and knowing who to turn to for help can be pretty daunting, especially when working from home. There's been a lot of organizational change this year as the company has grown, and keeping up can be challenging. Not a con, but the workday really benefits from self-discipline. As a TAM, you have quite a bit of freedom to set your own schedule. This can backfire, to the point that you spend too many or too few hours working.