The wages are awful and the health insurance and other benefits aren't any better. For a primary healthcare billing center that deals with hundreds of mainstream health insurance companies you would think the benefits would be awesome and dirt cheap, but they aren't. You have to kill yourself to get a pay increase even though the company is profiting hand over fist right now. Our productivity in our billing center is though the roof, but they won't hire any new help to keep the workflow going. They expect everything and give nothing in return except low wages, excuses, and stress.
As well, like a lot of modern corporations, they rely to much on "Senior knowledge" rather than the real computer guru's, techs, and college grads with actual business degrees that know the software and how to utilize technology to be more productive. It is in one ear and out the other with management and the Luddites that only keep their jobs due to cronyism and nepotism. Also, like a lot of modern office spaces, it is just a realm of empty promises and emptier chest cavities where hearts used to be. They hire you, you take it desperately seeking employment, they see you doing well, the blow smoke up your ass a little while, and then "BAM!" they expect you to be their contingency plan when the idea's they had fall apart.
If I had a dime for every time I said, "I told you so", to some senior staffer I'd probably own the place by now. That, and the management, if it exists, doesn't listen or keep an eye on anything. Even though the place is booming profit wise right now, it comes at the cost of a workforce that is slowly waking up to the fact that this place is an utter grind-house and that there are much better opportunities elsewhere.
How they've made it so far with the people that run the place now is a mystery to me. Half of them don't know Excel past an hour long 101 course, they harp about productivity and doing more work even though the workload has increased over 60% in the two and half years I've been employed there, and the minimum standard keeps rising month over month with no compensation or additional help to go with it. It is insane, and they are literally at the cusp of digging their own corporate grave if this trend continues. What used to be a comfy full time job when I started is now a daily workload hell that gets worse every month. No matter how many times I bring up the data and facts at meetings, nobody is willing to listen! The fact is that you can only push your staff for so long, and for so hard, before they start dropping like flies.
