This is for the Valencia, CA Branch.
No benefits, No 401K, No travel expense compensation to client locations. The Owner has no direction or experience in the Manage Service Provider (MSP) environment. There was only 3 employees total at this branch, the Owner, a Part-Time Technician, and myself, a Senior Technician. The Owner is clueless on how to sign up new potential clients even when I offered advice, they don't understand or know how to use their any of their own softwares/applications, no training given, and expected to learn everything on my own. This specific branch has gone through many other Technicians before I came in. The ticketing system was in complete chaos when I started that had been backed up since March 2020 - 4 months before I started. I had to rebuild relationships with Owner's clients since tensions were very high. I was working remotely 90% of the time when I started the job and always communicated with the boss via Microsoft Teams, CC’ing on emails, talked over the phone, but In the last few weeks this suddenly changed for no apparent reason and the Owner started to micromanage and I was accused of “plotting against them” – claimed I wasn’t “doing my job” after completing dozens of tickets and projects within the 3 months of working here. Expectations were too high, and the owner flip flopped on responsibilities constantly.
