Tend reviews

3.7

71% would recommend to a friend

(14 total reviews)
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Brian Bouma

67% approve of CEO

59% positive business outlook

Reviews by job title

14 reviews

Reviews about "Diversity & Inclusion"

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1.0
Jul 28, 2025

Pro, but mainly Cons.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The main pro from a company standpoint, is the rate of pay. If you are lucky and have a good manager, who was able to put together a decent team, it can be a positive to work with some people.

Cons

If you are looking for a work life balance, you don't get it here. Unless you get yourself a second phone, or turn off yours when you aren't in the office. With the studio being open from 6:30am to 8:30pm, even if you aren't scheduled to do a double, you will more likely than not be bothered outside your scheduled shift regularly. I was also told by my superior after I was given more responsibility, that I would be expected to do overtime weekly and put in more than my Full Time 40hrs a week, but that I would not be compensated additionally for that time. A large majority of the executive team does not reside in any of the markets the teams are established in. They are regularly being transported via train and plane between their home state and the studio markets that are operated out of. Additionally, for a company that boasts and 'prides' itself on diversity, there is a visible lack of diversity within the executive and hub teams. They like to use the diverse studio teams as the face of their diversity, but the people calling all the shots are not the same. There is clear favoritism, and unless you just do exactly what you're told and don't complain or speak up for yourself or those around you, it is very unlikely that there will be any opportunity for advancement. If you do voice concerns, through a manager or the anonymous platform, you are labeled as 'difficult to work with'. Feedback for upper management did not ever feel welcomed, it felt more like you were putting a target on your back.

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Tend Response
11mo
Thanks for taking the time to share your experience with us. While it’s always tough to read feedback like this, we genuinely appreciate the honesty - it's the only way we can improve. We’re glad to know you've been happy with your compensation and working alongside a good team. We know how much leadership and team dynamics matter, and we’re grateful to those managers across Tend who are creating supportive, high-performing environments. That said, we also want to acknowledge the concerns you’ve raised, particularly around work-life balance, expectations around overtime, opportunities for advancement, and the experience of giving upward feedback. As we continue to grow and evolve, we’re actively working on: - Clarifying expectations around hours and availability - including ensuring that overtime is fair, transparent, and never exploitive. - Strengthening feedback loops so team members feel safe, heard, and empowered to speak up without fear of retaliation. - Advancing equity and representation at all levels of the company, including at the executive and Hub team level. While we’re proud of the diversity across our studios, we know that’s only part of the picture - and there’s more work to do. We know that experiences like yours can’t be fixed with words alone but we’re committed to meaningful action so if you'd like to discuss your concerns further, please feel free to email us at people@hellotend.com. Thank you again for your candor and for being part of the Tend journey. Warmly, Miriam
1.0
Feb 21, 2025

Stay Away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I can't think of anything good in here.

Cons

I had a very bad experience in here. There is a constant disrespect towards the employees and the inequality was extremely noticeable and disturbing. Also, they will over-work you with nothing in return. Stay away,

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. Ensuring a respectful and fair work environment is a priority for us, and we take concerns like these very seriously. We strive to support our employees and foster a culture of inclusivity and balance. If you have specific feedback on areas where we can improve, we would welcome the opportunity to listen and learn. If you would like to continue this discussion, please feel free to email us at people@hellotend.com. We appreciate your time with us and wish you the best in your future endeavors.
1.0
Feb 10, 2025

RUN

Recommend
CEO approval
Business Outlook

Pros

You used to get $1000 in dental care but of course, they changed that where you have to be reimbursed in a check a month later. If I had the money to throw $500 on an overpriced night guard I wouldn't need to get it here.

Cons

Words cannot describe how much this job sucked. They micromanage you throughout the day, their metrics are unattainable, and they play favorites. I haven't hated a job like I did here in a very long time. I lost a parent while working here, I took a week off and the following week I was written up for not meeting my metrics. You can do better.

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. We understand that aspects of the job, including performance expectations and policy changes, can be challenging, and we appreciate your perspective. Our goal is to create an environment where employees feel supported and set up for success, and we recognize there is always room for improvement. We are truly sorry to hear that your time with us was difficult, especially during such a personal loss. No one should feel unsupported in those moments, and we regret that you felt this way. If you have additional thoughts, concerns, or feedback, we encourage you to reach out to us at people@hellotend.com to share more.
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