Wanted it to work....Call center and upper management problems
Pros
Pay is competitive for Sales. Base + Commission. Company is an industry leader so the name alone makes sales for you. Week long training and information about all the types of pests is really helpful. You are often in a position of being a "savior" for families that are plagued with spiders/bed bugs etc.
Cons
DRIVING....DRIVING...DRIVING....and some more driving. Our territory is HUGE, this results in average days of driving 250+ miles. When its your car and your gas this all adds up super quick. THE WORST part is that sometimes those drives end up with a door being slammed (exaggeration) in your face because the customer really wasn't interested in an inspection but was just agreeing with the call center to try and get someone there for their CURRENT problem. Call center is paid by number of appointments it sets SO you get lots of Creative leads that customers have NO idea about. Management says these are "opportunities" to get in front of the customer but being in front of the customer isn't the end all. If the customer truly doesn't have an interest in extra services then its a waste of time, energy and company resources to force suggestive selling visits on them. YES we can push through and make some sales based upon these leads, but in reality we get more customers upset than its worth. Scheduling is a NIGHTMARE. I've driven hours to get to a house for a termite inspection and they say they already have a policy with US! The handhelds need updating and its supposedly coming this year, but it wont make a difference if the call center is still doing such a horrible job of scheduling. Work life/balance is way off. First appointment is at 8:00...30 minute drive..last is at 6:30-7....30 minute drive. NO ONE wants to work a 7:30 am to 8 pm shift. Saturdays are supposed to be "rotation", had one off in four months.
