Overworked, but well worth it.
Pros
The benefits are decent. You can get alot of overtime during the busy season and my personal supervisor is great. They do raffles and prizes when theres mandatory OT... The managers are not the worst but then again not the best. They recognize employees when they are doing well and encourage a positive environment.
Cons
Considering that you are talking to customers nonstop, i dont feel the compensation/pay is enough. Very stressfull and possibly even detrimental to our health. If you cant handle being yelled at most of the day, this job is not for you. The trainers should also have expierience taking calls, they train straight out of a huge book and the trainers have never even taken calls! They train you on ALOT of things, but the problem is the trainers dont know what situations you encounter most commonly, so they teach you alot of things you dont use, and you end up training yourself when you get put on the phones. The training is terrible. The trainers are nice but dont have enough expierence on the phone in order to share what you'll be expecting.
