Terminix reviews

3.0

41% would recommend to a friend

(275 total reviews)
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Alain Moffroid

30% approve of CEO

37% positive business outlook

Reviews by job title

275 reviews

Reviews about "Culture"

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1.0
Jun 24, 2014
Recommend
CEO approval
Business Outlook

Pros

You learn how to steal from the customer. This is helpful if you want to start your own company and maximize profit.

Cons

The office doesn't have proper equipment. Backpacks leak chemical all over workers on a daily basis. The trucks were falling apart and they wouldn't buy new ones. The company requires you to power spray houses but we used broken back packs cause the power sprayers didn't work. You weren't given the chemical you needed to do the job. You would have to beg for chemical and most good techs bought their own chemical. If you called out sick you were threatened you'd lose your job. Management made improper comments on a daily basis (some sexual, some just unethical). The culture of the branch was pretty much "shut up or leave." If you complained about mistreatment you would be targeted and fired for violations you didn't commit. When I first started working there other employees that had been there for 10 years plus gave me some advice. They said "if you have a problem don't complain or they'll get rid of you" The managers would take accounts on your routes that canceled due to expired credit cards. Resale the accounts as new accounts and make the employee eat the charge back for the commission. If you had a payroll discrepancy the managers would not help you to fix it. Technicians were constantly buying their own back packs cause the service manager wouldn't buy equipment. The service manager would go to a local mechanic (for pest control trucks) and take the chemical tanks and power sprayers that other companies threw in the trash. He would attempt to fix them and put them on the trucks. After they broke again they would hand you a broken back pack as a replacement. The manager would take broken trucks all around town shopping for the cheapest mechanic (who also would be ok with not fixing all of the problems even if unsafe).

4.0
May 29, 2014

It's not all bad.

Recommend
CEO approval
Business Outlook

Pros

I have been with the company for 14 years minus a short 6 month period where I thought I would see if the grass was greener on the other side. By the way, IT'S NOT. I have been in several positions while employed here. I started off as a termite inspector, then pest control, then sales, left the company, and thank God the hired me back as a pest control tech again. The job is fairly easy minus the bad weather enviroment sometimes but always challenging.

Cons

Managment worries about the numbers way to much and forgets why we do what we do. They do not like when you need vacation time at all weather you are on target to finish your route or not.

1.0
May 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Pay. This was the one and only Pro to this job. Money may be the MAIN reason most of us even have jobs and it couldn't even keep me there.

Cons

Where do I start? I worked at the new call center in AZ. This job was so bad it made me reevaluate my life. From what I gathered from customers and long time employees (5+years) this company used to be awesome. Unfortunately, all it seems that they care about now is money. Plastered through every hallway was "$2B by 2020" and that motto showed with the way they did business. There were only 2 supervisors to the 60+ people in the "administrative associate" area. Keeping in mind that this position in call centers is also very new...there was a complete lack of organization. We were told to do things a different way every day and when a customer had a problem with a branch we were not allowed to contact them, yet we had to figure out the problem and figure it out on our own because hey, "that's your job"... It was extremely hard to treat every customer fairly and it was even harder to get the customer a decent resolution, which was our sole purpose for being there. The pay was good and there are plenty of people who can deal with the type of incompetence that comes with a huge billion dollar corporation that doesn't give a crap about you. But I left it for a job making almost $4 less an hour than what I was making there.

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