Warehouse system IT / server infrastructure is barely adequate to meet peak operational demands, causing delays in Material Handlers ability to perform their job at the expected picks per hour pace. Causing frustration at all levels of operations in the warehouse.
MHE is in constant state of disrepair and the mobile tech personnel responsible does not possess the initiative, motivation, or parts on hand to make sure 90% to 100% average up time. Which causes more delays in overall operations.
Not enough MHE charging equipment on site to facilitate that all MHE is fully charged and ready for shift operations.
Accountability for under-performing associates is lacking. Bringing the morale of top performers down, affecting overall pace of production.
Under-performing associates being allowed to advance in pay steps even though they consistently fail to meet the minimum standards.
Relying too heavily on top performers to take up the slack of those not meeting operational expectations.
No consistency between shifts concerning SOPs, creating confusion and frustration between the Team Leads of each shift.
Perceptions of favoritism between Supervisors and Associates that affects the overall culture in the warehouse.
