Texas Workforce Commission reviews

Employment is contingent on government funding in many respects. There is also a lot of record-keeping which is a characteristic of government agencies. Often times, the quotas employees must fill are very difficult to achieve due to staff cut-backs and the various other aspects of this job.

The leadership at the Texas Workforce Commission is poor. It felt like it was a very political agency because the people at the top seemed most concerned with maintaining that status quo. It is a reactionary organization that does little to anticipate problems and head them off before the damage is done. There is little encouragement of innovation and no incentive for process improvement. This doesn't just come from the top either and it seems to be part of the agency's culture. In one department, I had tweaked a process and improved efficiency. A co-worker asked me to stop because she was worried that they would cut staff if we improved our efficiency too much. Interagency communication could be much improved. Each division of the agency is its own bureaucratic fiefdom. However, the programs that the agency runs are handled by more than one division, and they sometimes get in each others way rather than work together.