Does The Escape Game pay their employees well?

According to anonymously submitted Glassdoor reviews, The Escape Game employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at The Escape Game . This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at The Escape Game ?

44% of The Escape Game employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Escape Game 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at The Escape Game ?

Game Guide (109) , Team Leader (42) , Guest Experience Specialist (19) , TL/GES/Trainer/Game Guide (14) , Assistant Manager (7) , Team Lead (7) , Game Master (6) , General Manager (4) , Manager (4) , Assistant Manager In Training (2) , Associate (2) , Customer Service (2) , Escape Room Game Master (2) , Guest Experience Coordinator (2) , Guide (2)

What are the pros of working at The Escape Game according to real employee reviews?

"It pretty fun and coworkers are great" ((in 32 reviews)); "The people are great!" ((in 29 reviews)); "2. Great culture" ((in 15 reviews)); "Great benefits!" ((in 6 reviews)); "Flexible Schedule" ((in 5 reviews))

What are the cons of working at The Escape Game according to real employee reviews?

"Low pay and will not recognize the teammates effort." ((in 36 reviews)); "Bad management" ((in 29 reviews)); "Long hours depending on your role." ((in 15 reviews)); "Hourly managers have their pay actively cut in such a way as to make sure their overtime rate keeps them in poverty." ((in 12 reviews)); "Overly sensitive to the lowest performing worker, we will coddle team members and elect to babysit and tell them what to do every step of the way." ((in 12 reviews))

What are employees saying about The Escape Game layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Escape Game layoffs and their outlook for job security at The Escape Game in 2026.

What are the top reviewed The Escape Game locations?

Nashville , Orlando , Austin , Chicago , San Francisco , Atlanta , Houston , Cincinnati , New Orleans , Las Vegas , Jacksonville , Minneapolis , Pigeon Forge , New York , Dallas , King of Prussia , Brooklyn , Washington , Concord , The Colony , Honolulu , Los Angeles , Orange , Lone Tree , Berry Hill , East Rutherford , Kansas City , San Antonio , Brentwood , Columbus

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The Escape Game

The Escape Game reviews

3.0

44% would recommend to a friend

(312 total reviews)

Mark Flint

48% approve of CEO

40% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.0

Work/Life balance

3.0

Career opportunities

2.9

Culture & values

2.5

Senior management

2.3

Compensation and benefits

The Escape Game has an employee rating of 3.0 out of 5 stars, based on 312 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Escape Game employee rating is 22% below average for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

312 reviews

2.0

Jun 6, 2020

Passive-Aggressive Culture & Incredibly Disorganized Management

Anonymous

Recommend

CEO approval

Business Outlook

Pros

- The company provides a fun experience for guests - Most of your coworkers are cool - Decent benefits

Cons

- Most leaders and managers have minimal business/retail experience and it really shows. Many try to hide this inexperience with bravado, but it just ends up hurting the other employees. - The company talks a lot about its core values, but does little to uphold these self-imposed standards. This is especially true with the Integrity value; the company makes a lot of promises it can’t keep. - I’ve seen this in some other reviews, but there is a lot of favoritism. Promotions and pay raises are not rewarded based on merit. - Many rounds of recent layoffs even though the company has been growing rapidly - No respect for work-life balance. The Escape Game is not worth the time commitment for the level of pay

3.0

Jun 2, 2020

A "family" company

Game guide

Recommend

CEO approval

Business Outlook

Pros

+Your coworkers are almost always awesome. Not just cool - awesome. +You get to help people have fun, which is excellent. +Usually, your boss is pretty laid-back. +Your coworkers are generally very talented in their field. +The benefits are decent - the dental and vision plans are great.

Cons

-Actual structure was severely lacking for years. -Business plan morphed several times in half a year. -There have been three rounds of layoffs. -Morale has fallen drastically across all sectors of the company since the corporate buyout.

1.0

May 28, 2020

Don’t Believe The Lies Or Waste Your Time

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The facility is clean, the concept of the job is great, and the buildings you work in are very nice. When you’re brought on they’ll give you a pretty sweet gift bag.

Cons

Firstly when you’re hired they want you to write good reviews on google and trip advisor for them so I wouldn’t be surprised if they did the same on Indeed and Glassdoor.There is A LOT of favoritism especially for those with a fairer skin tone if you know what I mean. The company expects for you to be 1000% committed to a job that does not pay well. Management will attempt to fire you despite great performance (especially if you aren’t the right color) and on top of that team leads have no leadership skills whatsoever. Oh and if you’re looking for a job that ends at the time indicated on your schedule you’re at the wrong place.

Viewing 274 - 276 of 312 Reviews

Jobs at The Escape Game

Assistant Manager in Training (The Battery)

Assistant Manager in Training

Assistant Manager in Training

Team Leader in Training, Del Amo