Does The General pay their employees well?

According to anonymously submitted Glassdoor reviews, The General employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at The General. This rating has been stable over the past 12 months.

How satisfied are employees working at The General?

56% of The General employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The General 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at The General?

Claims Adjuster (31) , Customer Service Representative (21) , Claims (7) , Initial Claims Handler III (6) , Insurance Agent (6) , Initial Claims Handler II (5) , Insurance Sales Agent (5) , Underwriter (5) , Desk Adjuster (4) , Sales Agent (4) , Total Loss Adjuster (4) , Analyst (3) , Auto Claims Adjuster (3) , Claims Adjuster I (3) , Claims Representative (3)

What are the pros of working at The General according to real employee reviews?

"Great benefits and employee perks" ((in 24 reviews)); "Good pay and a yearly bonus." ((in 23 reviews)); "Good people" ((in 16 reviews)); "Great environment and culture from too down" ((in 11 reviews)); "Work from home was great" ((in 8 reviews))

What are the cons of working at The General according to real employee reviews?

"Inappropiate actions by vendor never addressed by management" ((in 16 reviews)); "Decision were made from upper management down, not Maslow model." ((in 7 reviews)); "Salary is a bit low for a PIP adjuster role" ((in 7 reviews)); "There is no direction from senior leadership to help guide the company as it grows into other distribution channels." ((in 7 reviews)); "No training." ((in 3 reviews))

What are the top reviewed The General locations?

Nashville , Phoenix , Cleveland , Independence , Atlanta , Tampa , Alpharetta , Valley View , Tucson , Chicago , Albany , New York , Madison , Milwaukee , Arizona City , Chandler , Dallas , Garland , Houston , Texas City , Minneapolis , Indianapolis , Canton , Columbus , Denver , Metairie , Topeka , Salem , Jacksonville , Orlando

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The General

The General reviews

3.3

56% would recommend to a friend

(284 total reviews)

Pete G. McPartland

47% approve of CEO

52% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Culture & values

3.4

Compensation and benefits

3.2

Work/Life balance

3.2

Senior management

3.0

Career opportunities

The General has an employee rating of 3.3 out of 5 stars, based on 284 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The General employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

284 reviews

1.0

May 10, 2025

Run

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Sorry there are no pros

Cons

Needs complete system update No advancement opportunities

The General Response

Thank you for your feedback. We’re continuously making improvements to make our systems more efficient. I would encourage you to share this feedback with your manager. In regard to career growth, we always encourage our associates to have regular conversations with their manager about career aspirations. Javier Sotelo – Senior Director of Talent

2.0

Mar 27, 2025

Low Pay compared to other Roles

Sales

Recommend

CEO approval

Business Outlook

Pros

Decent Pay. PTO and floating holidays. Knowledgable management and coworkers.

Cons

Constant changes depending on who you ask. Unrealistic productivity/sales expectations. Pay is low compared to other roles with similar insurance carriers.

The General Response

Thank you for your review. I’m happy to hear you enjoyed our comprehensive benefits, including our paid time off plan. I know workloads and expectations can vary, but we strive make sure employees have the support and flexibility they need to do their jobs. In regard to your employee compensation and appreciation comments, we encourage employees to talk with their managers about their individual situation. Javier Sotelo – Senior Director of Talent

5.0

Mar 26, 2025

Great work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly staff, remote work available, ability to advance

Cons

Rotating weekend work, most customers are frustrated when they call, extremely busy.

The General Response

Thank you for your feedback! We’re happy to hear you enjoyed your peers and the ability to advance during your time with The General. We understand that workloads and call volumes can fluctuate at times. We’re proud of the support our Customer Service teams provide to our callers; they’re trained to assist with a variety questions and offer solutions. Additionally, our management team is always there to support our team when issues arise. Javier Sotelo – Senior Director of Talent

Viewing 13 - 15 of 284 Reviews

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