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      The Hanover Insurance Group

      Engaged Employer

      The Hanover Insurance Group reviews

      3.9

      76% would recommend to a friend

      (994 total reviews)
      avatar

      John C. Roche

      91% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Reviews by job title

      994 reviews
      5.0
      Jul 26, 2022

      Solid Employer

      Underwriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Teamwork culture, PTO and 401k in line with competitors

      Cons

      Better base pay compared to competitors to retain talent. Very heavy workloads

      4.0
      Jul 22, 2022

      Great Company with One Thing Holding Them Back

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the best companies I have worked for. Great benefits. Tuition reimbursement, 6% 401k match, great vision and health insurance. Fair pay given that its Worcester. Slightly under compensated compared to similar roles closer to Boston. Fantastic work/life balance. Extremely positive energy work environment. I have worked in toxic environments before and this company really highlights how toxic many other companies truly are! Would very much recommend Hanover to family and friends.

      Cons

      Truly the only down side to working at the Hanover is the IT support. It is so pathetically bad that I couldn't give my review a 5 * and I truly love the company. I honestly waste about 4-8 hours a WEEK speaking with the outsourced call center that will keep you on the phone for an hour simply having you restart your computer over and over. Google is better tech support than The Hanovers call center (the 4's as its known). The actual in person tech help is great but unfortunately, the only way to get that kind of support is by going into the help desk in person. I have brought this complaint up to my manager and team and the common response is "Yeah, that's the 4's for you." Support calls sound like you are talking through a cup phone, they have extremely limited knowledge of what they are doing and there is no real sense of urgency if you have a time sensitive demand. Again, I love this company, it is the best company I have ever worked for in almost every way except the tech support. Easily the worst tech support I have ever experienced. If The Hanover Insurance Group had a halfway competent IT support system, I would review them 6 out of 5 stars.

      5.0
      Jul 19, 2022

      Great culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Strong company culture (CARE values) - Competitive benefits - Ample amount of PTO time - Great work/life balance as well as hybrid work environment - CEO (Jack) is great!

      Cons

      - Opportunity for more in-person events now that individuals are returning to the corporate office

      Viewing 331 - 333 of 994 Reviews
      Related searches: The Hanover Insurance Group jobs | The Hanover Insurance Group salaries | The Hanover Insurance Group benefits | The Hanover Insurance Group interviews
      ReviewsThe Hanover Insurance Group reviews

      Glassdoor has 1,106 The Hanover Insurance Group reviews submitted anonymously by The Hanover Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if The Hanover Insurance Group is right for you.