Is The Hanover Insurance Group a good company to work for?

The Hanover Insurance Group has an overall rating of 3.9 out of 5, based on over 1,106 reviews left anonymously by employees. This rating has been stable over the past 12 months. 76% of employees would recommend working at The Hanover Insurance Group to a friend and 74% have a positive outlook for the business. The best reviews about The Hanover Insurance Group have been left by employees working as Director , Intern and Underwriting Technician .

Does The Hanover Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Hanover Insurance Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Hanover Insurance Group. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The Hanover Insurance Group?

76% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Hanover Insurance Group 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at The Hanover Insurance Group?

Claims Adjuster (46) , Underwriter (28) , Insurance Service Professional (21) , Intern (20) , Business Analyst (18) , Underwriting Technician (17) , Director (11) , Claims (10) , Customer Service Representative (10) , Manager (9) , Project Manager (9) , Analyst (8) , ISP (8) , Rating Specialist (8) , Senior Business Analyst (8)

What are the pros of working at The Hanover Insurance Group according to real employee reviews?

"The benefits (Health Insurance & 401k) were good and affordable" ((in 130 reviews)); "First and foremost the people are great." ((in 89 reviews)); "The company’s culture is great" ((in 89 reviews)); "great company and management." ((in 45 reviews)); "good pay (I think)" ((in 39 reviews))

What are the cons of working at The Hanover Insurance Group according to real employee reviews?

"Certain business segments have better leadership than others." ((in 19 reviews)); "They have no less that 13 systems and training was horrible." ((in 17 reviews)); "Could’ve been better communication in the onboarding procedures" ((in 8 reviews)); "Cliques and favoritism rampant." ((in 7 reviews)); "Systems are outdated and glitchy." ((in 6 reviews))

What are employees saying about The Hanover Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Hanover Insurance Group layoffs and their outlook for job security at The Hanover Insurance Group in 2026.

What are the top reviewed The Hanover Insurance Group locations?

Worcester , Howell , Atlanta , Itasca , Chicago , Richmond , Salem , Windsor , Boston , New York , Detroit , Dallas , Houston , Syracuse , Lansing , Grand Rapids , Los Angeles , Hartford , Tampa , Roanoke , Portland , Charlotte , Santa Ana , Roseville , San Francisco , Baltimore , Piscataway , Somerset , Illinois City , Bedford

The Hanover Insurance Group reviews

3.9

76% would recommend to a friend

(994 total reviews)

John C. Roche

91% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

994 reviews

4.0

Aug 4, 2021

Great Place to work

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Great benefit and PTO, work from home options, and no micro managing.

Cons

Technology is lacking, other carriers are for more advanced than we are. Also training is not the best. And lack of diversity.

2.0

Jul 29, 2021

Hindsight is 20/20

Underwriter

Recommend

CEO approval

Business Outlook

Pros

Ability to work remotely in most cases.

Cons

Poor work/life balance. Lack of diversity in Howell office despite the posts you see on social media. Compensation is extremely poor compared to competitors when you take bonuses and the cost of benefits into account. Employee turnover is very high in underwriting, and no one seems to grasp that it’s an actual issue (and the resulting poor service is a major frustration for agencies). Little to no yearly raises depending on business unit. Hanover will burn you out quickly, and many employees stay because they think it’s the job that is stressful. It’s not until you leave and go elsewhere that you realize it doesn’t have to be that way. I gained a lot of knowledge and experience working for Hanover, and I’m grateful for that, but leaving was the best decision I ever made.

4.0

Jul 28, 2021

Great Company

Legal department

Recommend

CEO approval

Business Outlook

Pros

I loved my time at The Hanover. Best company I have ever worked for. The benefits, opportunities, training, on-site gym were amazing.

Cons

Just some of the people - but that happens everywhere

Viewing 439 - 441 of 994 Reviews

Jobs at The Hanover Insurance Group

Senior Data Protection Engineer (REMOTE)

Senior Information Security Engineer (REMOTE)

Senior Business Systems Analyst (MA or REMOTE)

Infrastructure Administrator (HYBRID MA OR CT)

Sr Manager Specialized Claims