The Hanover Insurance Group reviews

The work load is extremely heavy for the pay, The metrics you are expected to meet are almost unattainable. The customer service center is more like a writing agent job. If the entire account is not reviewed, regardless of the last review date, you get dinged on your metrics. You are extremely micromanaged. The better you are at your job the longer they keep you in your position. Some of the managers have never worked in the department they manage and were hired from outside the company. There is no cost of living adjustments and pay and if you get a raise it is very minimal at best. You are expected to get consult in new lines of business, but at the end of the year risk losing that in the form of a bonus if you do not exceeded expectations, regardless of how well you did throughout the year. There is no support, especially in the customer service center and it makes it very difficult to do your job efficiently with all of the hoops you have to jump through to make changes to accounts. Most people quit in the customer service because of the lack of chance to advance in other areas of the company.

The salary is not only low but the rules to remember in any and each situation is an exercise in futility. Not only do they want to make sure you know about just how great the culture is internally, which is just more woke nonsense than it is anything that is actually constructive. This company has no idea what it is doing when it comes to retaining talent and keeping employees happy, they come up with rules so that advancement or a conversation about getting paid more are far off possibilities. Another job that I am stuck at for the time being, but lack of support from management and a well below average salary are the consequences of me looking for a new job since I started. Then the CEO is talking about the possibility of layoffs, which isn’t concerning at all.