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The Hanover Insurance Group

Engaged Employer

The Hanover Insurance Group reviews

3.9

76% would recommend to a friend

(994 total reviews)
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John C. Roche

91% approve of CEO

74% positive business outlook

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

994 reviews
3.0
May 13, 2016

Claims

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent benefit package that is far superior than peer companies. There is a concern for maintaining a proper balance of work and family. Salaries are better than peer companies.

Cons

Antiquated systems in place. "Offshore partners" make so many mistakes that it takes time away from personnel in various departments to correct. The company is ultimately losing money in this scenario. Bring the jobs back to the U.S. and put competent people in place. There are too many steps to do almost everything. Even though effort is made to keep caseloads lower, the numerous steps and platforms it takes to maneuver in order to get a task completed offsets that benefit.

4.0
May 10, 2016

Great place and fair pay

Recommend
CEO approval
Business Outlook

Pros

A lot of management transparency. Good pay and while the work is plenty, management is good about shifting deadlines based on real time business needs.

Cons

Pay is scaled back due to Michigan regional office. Their is often a lot if responsibilities piled into a single role which can lead to a lot of competing priorities.

Viewing 763 - 765 of 994 Reviews

Glassdoor has 1,106 The Hanover Insurance Group reviews submitted anonymously by The Hanover Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if The Hanover Insurance Group is right for you.