Is The Hanover Insurance Group a good company to work for?

The Hanover Insurance Group has an overall rating of 3.9 out of 5, based on over 1,106 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 76% of employees would recommend working at The Hanover Insurance Group to a friend and 74% have a positive outlook for the business. The best reviews about The Hanover Insurance Group have been left by employees working as Director , Intern and Underwriting Technician .

Does The Hanover Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Hanover Insurance Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Hanover Insurance Group. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The Hanover Insurance Group?

76% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Hanover Insurance Group 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at The Hanover Insurance Group?

Claims Adjuster (46) , Underwriter (28) , Insurance Service Professional (21) , Intern (20) , Business Analyst (18) , Underwriting Technician (17) , Director (11) , Claims (10) , Customer Service Representative (10) , Manager (9) , Project Manager (9) , Analyst (8) , ISP (8) , Rating Specialist (8) , Senior Business Analyst (8)

What are the pros of working at The Hanover Insurance Group according to real employee reviews?

"The benefits (Health Insurance & 401k) were good and affordable" ((in 116 reviews)); "First and foremost the people are great." ((in 96 reviews)); "The company’s culture is great" ((in 85 reviews)); "great company and management." ((in 44 reviews)); "Good leadership in the Business Unit" ((in 20 reviews))

What are the cons of working at The Hanover Insurance Group according to real employee reviews?

"Very low pay and no incentives." ((in 44 reviews)); "All of the good managers and employees have quit, retired or were demoted due to (over" ((in 28 reviews)); "Horrible Training" ((in 17 reviews)); "Could’ve been better communication in the onboarding procedures" ((in 7 reviews)); "Cliques and favoritism rampant." ((in 6 reviews))

What are employees saying about The Hanover Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Hanover Insurance Group layoffs and their outlook for job security at The Hanover Insurance Group in 2026.

What are the top reviewed The Hanover Insurance Group locations?

Worcester , Howell , Atlanta , Itasca , Chicago , Richmond , Salem , Windsor , Boston , New York , Detroit , Dallas , Houston , Syracuse , Lansing , Grand Rapids , Los Angeles , Hartford , Tampa , Roanoke , Portland , Charlotte , Santa Ana , Roseville , San Francisco , Baltimore , Piscataway , Somerset , Illinois City , Bedford

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The Hanover Insurance Group

The Hanover Insurance Group reviews

3.9

76% would recommend to a friend

(994 total reviews)

John C. Roche

91% approve of CEO

74% positive business outlook

Ratings by category

4.2

Work/Life balance

4.1

Culture & values

4.0

Diversity & inclusion

3.8

Career opportunities

3.6

Senior management

3.6

Compensation and benefits

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

994 reviews

3.0

Apr 12, 2015

Good company, but low pay

Computer analyst

Recommend

CEO approval

Business Outlook

Pros

Overall pleasant place to work with some company perks (free lunches, book fairs, gifts, etc.). I also had a flexible (three, 12-hr. day schedule) which was nice -- but I'm not sure if it still exists.

Cons

Pay was somewhat lower than similar companies (despite the claims of HR!). I also didn't feel there was much room for career growth.

3.0

Apr 5, 2015

Actuarial assistant

Recommend

CEO approval

Business Outlook

Pros

Friendly people, company is growing rapidly, no traffic (reverse commute), flex hours, floating holidays, cafeteria on campus, pay for exam materials and generous study hours

Cons

It is hard to see how quickly you will advance in this company. There is a high turnover rate for actuaries.

4.0

Apr 4, 2015

Great Company for Some

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The CEO is very knowledgeable about the insurance industry and really wants the company to provide the best products and services. The company pays good and has nice benefits. Depending on what department you are in, there can be a lot of different roles to move to.

Cons

They are too focused on home office employees. There is not enough focus on providing the same opportunities for people in the field, like career growth and training classes. Not everything can be duplicated, but they could do better to make all employees feel included. It seems like men have a lot more opportunity than women. There are not many women leaders above middle management even though more women work there than men. Men move up a lot faster in the company. I think they are paid more than women too.

Viewing 865 - 867 of 994 Reviews

Jobs at The Hanover Insurance Group

Implementation Manager (REMOTE OR HYBRID TO MA or MI)

PL Ops - Data Engineer (Worcester or Remote)

Senior Information Security Engineer (REMOTE)

Senior Data Engineer (REMOTE OR HYBRID MA)

Implementation Manager (REMOTE OR HYBRID TO MA or MI)

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The Hanover Insurance Group

The Hanover Insurance Group reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company, but low pay

Actuarial assistant

Great Company for Some

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