Great Company with One Thing Holding Them Back
Pros
One of the best companies I have worked for. Great benefits. Tuition reimbursement, 6% 401k match, great vision and health insurance. Fair pay given that its Worcester. Slightly under compensated compared to similar roles closer to Boston. Fantastic work/life balance. Extremely positive energy work environment. I have worked in toxic environments before and this company really highlights how toxic many other companies truly are! Would very much recommend Hanover to family and friends.
Cons
Truly the only down side to working at the Hanover is the IT support. It is so pathetically bad that I couldn't give my review a 5 * and I truly love the company. I honestly waste about 4-8 hours a WEEK speaking with the outsourced call center that will keep you on the phone for an hour simply having you restart your computer over and over. Google is better tech support than The Hanovers call center (the 4's as its known). The actual in person tech help is great but unfortunately, the only way to get that kind of support is by going into the help desk in person. I have brought this complaint up to my manager and team and the common response is "Yeah, that's the 4's for you." Support calls sound like you are talking through a cup phone, they have extremely limited knowledge of what they are doing and there is no real sense of urgency if you have a time sensitive demand. Again, I love this company, it is the best company I have ever worked for in almost every way except the tech support. Easily the worst tech support I have ever experienced. If The Hanover Insurance Group had a halfway competent IT support system, I would review them 6 out of 5 stars.