Apr 6, 2017
The Hanover Insurance Group reviews
3.8
76% would recommend to a friend
John C. Roche
91% approve of CEO
74% positive business outlook
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3.0
Apr 4, 2017
For some, it will be a place to retire from. Others, just a blip in your resume.
Anonymous employee
Former employee, more than 1 year
Worcester, MA
Recommend
CEO approval
Business Outlook
Pros
Decent overall company culture. Really positive about growth plans since the new CEO joined. Hanover is very engaged in the community and it is refreshing. They offer little perks on the main campus like same-day dry cleaning drop-off, a little convenience store, and cafeteria on site. Discounts to the Hanover Theatre in Worcester. Lots of work to be done, many hands needed. In general people are friendly. They are generally willing to offer additional education/training opportunities and facilitate this by bringing in external presenters. Facility is close to Rt 290, plenty of free parking, the campus grounds are beautiful and safe for midday walks. Encouragement for healthy lifestyle choices, they offer walking clubs (free) and gym membership for a fee. Vendor fairs are brought into the facility periodically which is a win-win for local crafters and Hanover ... it costs probably near nothing and elevates morale. They seem to be pretty reliable for paying out a small bonus and sticking with annual reviews.
Cons
The company is extremely silo'd, with difficulty getting out of its own way to accomplish goals. Some groups are far better than others to be a part of with better culture and work life balance. Projects are often rushed, features or corners cut to maintain the deadlines at all costs. Lots of wasted effort or lack of utilization of an employee's skills because of internal red tape, especially sharing technology between groups internally. Politics are also deep-rooted. Goals and priorities for individual employees can be hijacked by other departments leaving that person with a losing proposition of failing the wishes of either the direct manager or the "other" manager. Some employees have been at Hanover for 30-40 years. They are not open to change or new ideas in many cases, despite hiring new folks for "fresh perspective". As those fresh perspectives are silenced, those new folks tend to turnover quickly, with many departments struggling to keep people for more than 2 years.
1.0
Mar 7, 2017
Recommend
CEO approval
Business Outlook
Pros
Worcester office is conveniently located.
Cons
Low pay compared to other companies. No opportunity for growth. Very high frequency of staff turnover due to job dissatisfaction.
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