I was shocked and disheartened about 8 years ago when the Mission statement's #1 mission was to deliver value to the shareholder......not outstanding products, not ethics, not sound financial judgment.
Once the stock price became the main driver greed seeped into the organization. Since Hartford proudly states they "pay for performance" they get the results that provide max compensation to the employee, not necessarily the most ethical, prudent or business savy results.
The Hartford has become a 200 year old company in search of identity. Leadership adopts the McKinsey business philosophy of the year, sometimes resulting in corporate whiplash as the organization seeks to change direction to adapt to the change in a management philosophy. They believe their own hype and this resulted in imperiling the company's existence.