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The Restaurant Store

Engaged Employer

The Restaurant Store reviews

3.6

51% would recommend to a friend

(15 total reviews)
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Steve Leaman

67% approve of CEO

47% positive business outlook

Reviews by job title

15 reviews

Reviews about "Compensation"

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1.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

You'll get good industry experience.

Cons

The company restructured and laid off so many people without a fair explanation. Employees that have been working at the company for 5-10+ years were let go of. After the restructure, you were rewarded with more work and no pay increase.

2.0
Apr 4, 2025

Not great

Recommend
CEO approval
Business Outlook

Pros

The benefits are pretty decent, and it’s a great opportunity for networking. You rub shoulders with some of the top bar/restaurant owners in your area.

Cons

Where to start? 1980’s business model trying to run in a modern world. You have to walk every customer to their car and assist in hand loading all their items into their vehicle. Then, there is an expectation that no customer should be waiting in line… ever. So you take people away from the register, and when it is busy it is hard to keep up. On top of being ready to check out guests at the register, you are expected to go above and beyond for every customer. It’s easy to get tied up helping someone with a large purchase, escorting around the store, or just generally answering questions. On top of that, you have requirements within your department. Sales: make sure equipment is stocked and clean, talk to customers, etc., The company expects all of this to be accomplished in a days work with a small amount of people. It’s easy to complain about ‘lazy’ coworkers who pretend not to see the large orders waiting in line. But realistically, how can you blame them? The burnout rate is insane. I worked in the trades and my body felt less abused. Absurd expectations for the amount of people vs. amount of work/customers. I really don’t know how the turnover rate isn’t higher. The company is also very cheap. The store branded products are generally complete crap with no intention of being built to last. On top of that, they are very stingy about spending to make the work environment better. For example, they would rather keep one half working forklift for a 30,000 square foot warehouse rather than upgrade to make the lives of the employees much safer and easier. I had decent expectations, but this job greatly disappointed.

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The Restaurant Store Response
1y
Thank you for taking the time to share your experience. We're sorry to hear that your time with us did not meet your expectations. We understand that working in a customer-focused environment can be demanding, and we’re continually evaluating how we support our teams—whether through staffing, training, or improving our tools and processes. What sets us apart—and what helps us find success—is our dedication to Enlightened Hospitality for our customers and our employees. This philosophy guides everything we do, and it’s what creates the positive experiences we aim to deliver every day. We encourage employees to share their suggestions through our intranet, with store leadership, or with Employee Experience so we can keep meeting everyone’s needs.
1.0
Dec 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Located on normal bus routes.

Cons

Baltimore west. All favoritism. If you don’t brown nose or if you are not okay with dealing with passive aggressive behavior daily, you won’t do well here. Have signs that communicate the break policy on all doors but only because an employee anonymously reported that 10 minute breaks to full-time employees are not given. You will be intimidated if you take the 10 minute break that you are entitled to. Everyone whispers about it but no one says anything for fear of retaliation. If you express that you’ve experienced any bullying or harassment you will experience retaliation and become a target. The list goes on. Very high turn over rate.

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The Restaurant Store Response
2y
Thank you for taking the time to leave a review. I am sorry that this was your experience working for The Restaurant Store. We take feedback seriously and want to address any misconceptions. Our company is committed to fostering a positive and inclusive work environment where all employees feel valued and supported. There are multiple avenues for employees to report concerns, make suggestions, or ask questions. This includes anonymous feedback via our Intranet, manager surveys, access to senior leadership like the Regional Manager, or via Employee Experience, who is available by phone, email, or internal communication. Regarding our break policy, we take compliance seriously and have measures to address discrepancies. Our company strives to provide a supportive atmosphere where employees feel comfortable taking breaks and reporting issues without fear of retaliation. We are proud of our team and continuously strive to improve our workplace culture. If any employee ever encounters challenges, please don't hesitate to reach out to Employee Experience or use our anonymous reporting system. Your well-being is important to us, and we are here to listen and address any concerns.
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Glassdoor has 67 The Restaurant Store reviews submitted anonymously by The Restaurant Store employees. Read employee reviews and ratings on Glassdoor to decide if The Restaurant Store is right for you.