The Rinks reviews about "management"

Schedule varies, that is all I can think of

Mostly night hours (good for students). Not too much room for growth.

Truthfully, I was very excited to be given the opportunity to join this organization and have the opportunity to have fun on the job, like getting paid to ice skate. However, on Day One it became very apparent of the disorganization of managers/leadership because I was never given the tools to be successful nor did I feel like I was part of the team. For example, I was not given the proper uniform as I wear a Men's Medium but all the uniform available was Men's Extra Large and was given a Women's size uniform instead. It was frustrating because management/leadership knew that new employees were joining, yet they didn't seem prepared for the new employees. In addition, no adequate training was ever provided. For example, it would be helpful to have an FAQ paper in front of me when answering the phone or a training packet or a list of the day's events. I have a very strong passion for providing excellent customer service, yet management/leadership did not share my beliefs because the very basic tools to help a new employees get familiar with terminology or pass correct information to customers was not shared/communicated as the standard was to refer people back to the website. If I was a customer and I had called about a question, and was referred back to the website, I would be quite upset especially if I had already looked at the website first. Furthermore, management/leadership views training as "learning by doing" but you get dissatisfaction shake of the head when you do something that is wrong despite not truly knowing the proper procedure. Basically you get in trouble for doing something wrong, and you explain that you didn't know because no one told you or showed you, and management/leadership tells you that they are telling you now so you should know better. That type of style does not work because you are automatically set-up to fail and that is no way to be successful. I was very frustrated to see how truly disorganized this organization is because despite how Great Park Ice is a new facility within The Rinks portfolio, management/leadership has been around and well-established for many years, yet the way that business is conducted makes it seem that it was just established last month.

No communication, management can be a pain

Quarterly team meetings/trainings with all the staff are long and tedious

Power play meetings can become annoying. Management can seem distant at times. Work can be repetitive. Have to deal with angry players who think they deserve NHL caliber referees.

The size of the company makes you feel insignificant at times.

- It's become a bit more corporate but no complaints here.