Is TheKey a good company to work for?

TheKey has an overall rating of 4.2 out of 5, based on over 806 reviews left anonymously by employees. This rating has increased by 16% over the last 12 months. 80% of employees would recommend working at TheKey to a friend and 73% have a positive outlook for the business. The best reviews about TheKey have been left by employees working as Caregiver , Caregiver, CNA and Home Health Caregiver .

Does TheKey pay their employees well?

According to anonymously submitted Glassdoor reviews, TheKey employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at TheKey. This rating has improved by 16% over the last 12 months.

How satisfied are employees working at TheKey?

80% of TheKey employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TheKey 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at TheKey?

In Home Caregiver (52) , Caregiver (39) , Client Care Manager (27) , Certified Nursing Assistant CNA (26) , Home Health Aide (21) , Home Health Caregiver (21) , Staffing Manager (21) , Home Care Liaison (20) , Care Giver (19) , Caregiver, CNA (18) , Recruiter (11) , Caregiver/Companion (8) , Auxiliar De Enfermagem (7) , Patient Care Assistant (PCA) (7) , Client Success Manager (5)

What are the pros of working at TheKey according to real employee reviews?

"Good pay and more" ((in 46 reviews)); "Great staff and wonderful clients" ((in 27 reviews)); "Great people to work with." ((in 25 reviews)); "They will work with your schedule and they have flexible hours that match your schedule." ((in 22 reviews)); "the team I work with is great and everyone is supportive of each other" ((in 20 reviews))

What are the cons of working at TheKey according to real employee reviews?

"Poor Management, and home care staff are not well trained." ((in 27 reviews)); "No benefit for casual staff" ((in 20 reviews)); "There is no work/life balance." ((in 18 reviews)); "Poor leadership and management." ((in 17 reviews)); "Poor communication between corporate office and branches" ((in 14 reviews))

What are employees saying about TheKey layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TheKey layoffs and their outlook for job security at TheKey in 2026.

What are the top reviewed TheKey locations?

Los Gatos , Saint Louis , San Francisco , La Jolla , Palo Alto , San Diego , San Jose , Lincoln , Austin , Los Angeles , Santa Barbara , Omaha , New York , Raleigh , San Antonio , Napa , Colorado Springs , Wichita , Atlanta , Phoenix , Houston , Columbus , Orange , Sunnyvale , Seattle , Palm Beach Gardens , Tampa , Virginia Beach , Williamsburg , Fort Worth

TheKey reviews

4.2

80% would recommend to a friend

(168 total reviews)

Chris Gerard

81% approve of CEO

73% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

4.0

Senior management

4.0

Compensation and benefits

3.9

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

168 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Oct 5, 2022

It was ok but exhausting

Client care manager

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits are good

Cons

You work 24/7 and it’s exhausting

1.0

Oct 4, 2022

no

Registered nurse

Recommend

CEO approval

Business Outlook

Pros

great pay. $120/hr. flexible hours.

Cons

No available hours. I've been "employed" for 4 weeks and haven't been scheduled for a single shift.

TheKey Response

3y

Thank you for taking the time to review TheKey and for your efforts in helping older adults live happier, healthier lives. I am sorry to hear about your experience with the company and would welcome the chance to get your feedback directly. Please feel free to contact me at jfletcher@thekey.com Julie Fletcher, Chief Human Resources Officer.

1.0

Aug 28, 2022

DO NOT WORK HERE!

Certified nursing assistant cna

Recommend

CEO approval

Business Outlook

Pros

most clients are great to work for

Cons

Low pay, expensive benefits. New hires are given sign-on bonuses, but no retention pay for the rest of us. No paid sick leave. No paid vacation. Only one day of PTO per year up to 5 years. Always offering bonus money to work with awful clients or to travel a long-distance. Skeleton office staff. No values whatsoever. The schedulers will send anyone just to fill a shift so this "We match caregivers to the client" is a falsehood.

TheKey Response

3y

Thank you for reviewing TheKey on Glassdoor and for sharing your experience about the company. I would welcome the opportunity to speak with you directly about these concerns. Please feel free to contact me at angie.markwell@thekey.com, Angie Markwell, Head of Northeast Division.

Viewing 64 - 66 of 168 Reviews

Jobs at TheKey

Private Duty Nurse (RN) – Concierge In-Home Care | Flexible Schedule | 1099 | New York

Private Duty Nurse (RN) – Concierge In-Home Care | Flexible Schedule | 1099 | Suffolk County

Private Duty Nurse (RN) – Concierge In-Home Care | Flexible Schedule | 1099 | Nassau County

Private Duty Nurse (RN) – Concierge In-Home Care | Flexible Schedule | 1099 | New York

Private Duty Nurse (LPN) – Concierge In-Home Care | Flexible Schedule | 1099 | New York

TheKey

TheKey reviews

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Reviews about "Compensation"

It was ok but exhausting

no

DO NOT WORK HERE!

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