Does Thompson Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Thompson Hotels employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Thompson Hotels. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Thompson Hotels?

50% of Thompson Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Thompson Hotels 2.9 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Thompson Hotels?

Front Desk Agent (6) , Bartender (5) , Hostess (3) , Catering Manager (2) , Front Office Manager (2) , Manager (2) , Sales Coordinator (2) , Server (2) , Server/Bartender (2) , Server/Waiter (2)

What are the pros of working at Thompson Hotels according to real employee reviews?

"Good benefits and perks." ((in 8 reviews)); "Awesome coworkers" ((in 4 reviews)); "Good Pay" ((in 4 reviews)); "Great team" ((in 4 reviews)); "Flexible Hours" ((in 3 reviews))

What are the cons of working at Thompson Hotels according to real employee reviews?

"Poor management, they don't know how to talk to you, they curse at you, you never get a thank you, constant tention!" ((in 15 reviews)); "Poor communication between supervisors and manager and even worst communication to house people." ((in 4 reviews)); "High Manager and Employee Turnover" ((in 3 reviews)); "No organized training for new employees." ((in 3 reviews))

What are the top reviewed Thompson Hotels locations?

New York , Chicago , Nashville , Hollywood , Seattle , Washington , Austin , Dallas , Los Angeles , Atlanta , Denver , Edison , Houston , San Antonio , Beverly Hills , Savannah , Hollywood, Los Angeles

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Thompson Hotels

Thompson Hotels reviews

3.3

50% would recommend to a friend

(92 total reviews)

Jamie Sabatier

70% approve of CEO

47% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.7

Diversity & inclusion

3.2

Culture & values

3.2

Career opportunities

2.9

Work/Life balance

2.8

Senior management

Thompson Hotels has an employee rating of 3.3 out of 5 stars, based on 92 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Thompson Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

92 reviews

1.0

Aug 27, 2025

Bad

Reception

Recommend

CEO approval

Business Outlook

Pros

Nothing about this place was good.

Cons

Everything, management, wage, not accessible (have you standing, not allowed to use certain restrooms etc.)

3.0

Jun 11, 2025

Management was messy

Hostess

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, direct manager was nice

Cons

Training for new management was lacking

2.0

Mar 22, 2025

Lots of potential- poor and inexperienced management

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Beautiful hotel. Decent benefits. Good Location

Cons

Poor Management. Poor Communication. The top manager barely speaks to employees and cultivates them vs. us culture. He also runs the San Antonio Thompson. Employees are not supported or adequately celebrated. The Human Resources lead is biased, and the leadership only endorses the advancement of their clique of friends. The person over housekeeping was placed over the front desk when qualified and experienced personnel were in that department. Why? She is part of their circle of friends. Others with the education and experience to advance were not supported with help advancing into other roles. There have been several complaints of discrimination (guests and employees) and an unfair or hostile working environment for blacks, but it's swept under the rug. If the investors or residents knew how poorly that place was run, including the issues with security and maintenance, they would be livid.

Viewing 7 - 9 of 92 Reviews

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Jobs at Thompson Hotels

Overnight Houseperson

Housekeeper/Room Attendant

Houseperson- Housekeeping