Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

TierPoint

Engaged Employer

TierPoint Help Desk Analyst reviews

3.2

Be the first to recommend this company

(5 total reviews)
avatar

Jerry Kent

Not enough data to show CEO approval

65% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.1

Compensation and benefits

2.5

Senior management

2.4

Career opportunities

Ratings by demographic groups

Reviews by job title

5 reviews
3.0
May 30, 2025

Call center

Help desk analyst
Recommend
CEO approval
Business Outlook

Pros

Mostly easy calls, difficult calls are escalated to higher level

Cons

Very repetitive work, not a lot of room for growth within the company

avatar
TierPoint Response
1y
We appreciate you taking the time to leave your feedback. We are glad to hear that you found the day-to-day work manageable. While we see you no longer work with TierPoint, we encourage our employees to work with management regarding career growth. Thank you for all your hard work with TierPoint!
4.0
Feb 16, 2023

Great start into tech field

Help desk analyst
Recommend
CEO approval
Business Outlook

Pros

Remote and great co workers

Cons

Unable to get full weekend off typically. Grouchy bosses

avatar
TierPoint Response
3y
Thanks for stopping by to share your thoughts. We have to agree that we do have great employees here at TierPoint and the opportunity to provide flexible work environments to employees has been impactful. We hope that your new role is working out for and thank you for the work you put in during your time with TierPoint!
4.0
Jul 31, 2022

First and foremost, its the people.

Help desk analyst
Recommend
CEO approval
Business Outlook

Pros

+ I work with an amazing group of people, who are helpful, knowledgeable, and hard-working. I know that I can count on each and every one of them to help me if I were to run into an issue. + Comfortable workspace. Our work area was redone a few years back, with larger cubicles, and carpeting. We have very nice computers, and the computers and monitors get swapped out every few years. + We have a nice break room with a large selection of beverages and snacks on sale.

Cons

- Low salaries - Low raises - Limited opportunities for advancement - Chronically understaffed. - Poor documentation.

avatar
TierPoint Response
3y
Thank you for stopping by our Glassdoor page to share your thoughts. It's great to hear that you are enjoying your team & your work environment. These reviews are important because they help us determine where we need to make more improvements. Never hesitate to reach out to your HR team if you'd like to discuss any opportunities for advancement within the company or any other concerns you may have. We appreciate all that you do for TierPoint!
Viewing 1 - 3 of 5 Reviews
Related searches: TierPoint Help Desk Analyst jobs | TierPoint Help Desk Analyst salaries | TierPoint benefits | TierPoint interviews
TierPoint reviewsTierPoint Help Desk Analyst reviews

Glassdoor has 299 TierPoint reviews submitted anonymously by TierPoint employees. Read employee reviews and ratings on Glassdoor to decide if TierPoint is right for you.