While the people are capable, they're siloed. The org is really poor at aligning efforts and complementing each other, while instead they all set their own goals. While I was there we started to unify some things but it took effort from middle managers. Upper leadership only cares about metrics, I've seen this in a lot of other reviews and it's 100% true. They say they care and are sincere, but if you don't hit your numbers god help you. There's always someone or something to pass the buck and no one takes accountability.
Work/Life balance also isn't a thing, I regularly put in 60+ hours a week. The clientele work around the clock so the expectation (for salaried employees) is you do the same. We brought up this concern, but again got the answer back that we needed to find ways to hit ridiculous numbers.
Expectations changed FREQUENTLY. Many companies do this but not to this degree. We'd literally have something said that would change within the week that was largely impactful to bonuses, performance, reviews, or other items that should at least be set in stone for a quarter to get your bearings and not be under constant change management with little explanation as to why.
Turnover was very high, especially on the Sales team, which put a huge burden on other teams to clean up messes whether that was Support, Onboarding, etc. Sales frequently sold things incorrectly or provided expectations that couldn't be met so escalations were common. It was hard to understand who's word to trust, at times, client or internal Sales.
Overall if you end up working here it might be good for a while. But eventually you'll see how much of a tangled mess there is to deal with and progress to do so is slow at best. I'm rooting for Toast, I truly am, but I'd be lying if I gave any higher rating to a company that I gave so much of my time that ended up laying me and half the company off with little notice. Tough times sure, but the lead up to the entire layoffs was a huge fiasco and many, many teams were caught off guard while a much rosier picture was being painted.
