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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      68% would recommend to a friend

      (1,697 total reviews)
      avatar

      Aman Narang

      76% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Career opportunities

      3.3

      Senior management

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,697 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      Oct 14, 2021

      Alright

      Customer care tier i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great resume builder. Helps to learn SaaS skills and pays moderately well. Tons of perks and benefits to working there.

      Cons

      A lot of angry customers. Some hours are bad. Almost no room for growth within 2 years.

      avatar
      Toast Inc Response
      4y
      Thank you for taking the time to share this review, and for your time as a Toaster. I'm very glad to hear there were many aspects of your Toast experience that you enjoyed. I am, however, sorry to hear that you felt there was little room for growth. Internal mobility is extremely important for us, and we are always thinking of new ways to help our employees develop and grow. I wish you the best of luck in your future endeavors. Please feel free to reach out to me directly if you have any additional feedback you would like to share. - Emmanuelle Skala, SVP of Customer Success
      3.0
      Oct 8, 2021

      Depends on what you can handle

      Customer care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, benefits, people, work load isn't severe overall

      Cons

      Lack of resources to get the job done, lots of issues seem unheard of until you ask for help which may not be available. The information at your disposal is less than comprehensive. It often feels like you are floundering on the phone due to this.

      avatar
      Toast Inc Response
      4y
      Thank you for taking the time to leave this review. I'm not sure when you left Toast, but I am pleased to share that we've remained dedicated to improving our enablement and training resources for our Care team. We understand how critical it is to easily access information to resolve customer concerns quickly and efficiently, and we are constantly thinking of new ways to best support our dedicated Care team. Please let me know if you would like to discuss further- my virtual door is open! - Emmanuelle Skala, SVP of Customer Success
      5.0
      Oct 4, 2021

      Great place!

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Top notch management team Culture is spectacular At its core, the company is driven to help their customers rather than just turn a profit. Inspiring place to work.

      Cons

      Nothing comes to my mind. Guess you can asked to wear many hats, but in the long run this is a good thing!

      avatar
      Toast Inc Response
      4y
      I loved reading this review. Thanks so much for your feedback, and for your many years as a dedicated Toaster. We wish you the best of luck in your future endeavors! - Joe Starzec, VP of Sales
      Viewing 571 - 573 of 1,697 Reviews
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      ReviewsToast Inc reviews

      Glassdoor has 1,806 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.